Great customer service and fast… Great customer service and fast delivery also could not believe how realistic the fire looks we are so pleased that we decided to purchase this insert can't wait to install. Also your veteran owned can't get better than that. Thank you for you service.

Great Company! Super nice customer service! Fast delivery! Easy installation, and when we decided not to use the trim kit, the return was super easy!! We LOVE our new fireplace!! Highly recommend this company & their products!

I purchased a fireplace I purchased a fireplace, the order was out of stock. So they canceled my order. The problem is no one called me to notify me. On their website, I couldn’t find the cancellation. I found an e mail in my spam e mail that finally said what happened. This was truly so unprofessional and I will not be ordering again.

Pilgrim products and good service I purchased a Pilgrim Fireplace Screen, wood holder and tool set. The product is very high quality and looks great. The fireplace screen arrived with some visible damage on the handles which occurred during shipping. Both Pilgrim and Blazzing worked with me and agreed to send replacement doors, since the handles were welded on. I received the items very quickly, at a competitive price and their customer service quickly resolved the issue with damage. Very happy.

am glad i have a working remote now but… am glad i have a working remote now but the battery that was included, was the wrong one and I spent 30 min trying to fit that into the slot. Luckily I had the right battery and it worked. Overall a good experience but would appreciate a bit more attention to detail.