Good customer support. I purchased a Vestal vented ash dump door just before Christmas. The product arrived promptly but turned out to be of such poor quality that I couldn't even use it. I give Vestal zero stars for their quality but Blazzing Fire gave my money back including the shipping costs so that was the next best possible outcome.

The best service & price Amazing customer service from ordering to delivery. Not only that but the best price!

I purchased a fireplace I purchased a fireplace, the order was out of stock. So they canceled my order. The problem is no one called me to notify me. On their website, I couldn’t find the cancellation. I found an e mail in my spam e mail that finally said what happened. This was truly so unprofessional and I will not be ordering again.

Blazing Fire -,great company Blazing Fire was great to work with. They gave us a great deal on our electric fireplace and it was nice to actually speak with a representative when I called. She was very thorough and professional. The product came quickly and was as represented on their web page plus we paid no shipping or tax. Blazzing Fire is a fine company. Thank you for making this a good experience.

Pilgrim products and good service I purchased a Pilgrim Fireplace Screen, wood holder and tool set. The product is very high quality and looks great. The fireplace screen arrived with some visible damage on the handles which occurred during shipping. Both Pilgrim and Blazzing worked with me and agreed to send replacement doors, since the handles were welded on. I received the items very quickly, at a competitive price and their customer service quickly resolved the issue with damage. Very happy.