Pilgrim products and good service I purchased a Pilgrim Fireplace Screen, wood holder and tool set. The product is very high quality and looks great. The fireplace screen arrived with some visible damage on the handles which occurred during shipping. Both Pilgrim and Blazzing worked with me and agreed to send replacement doors, since the handles were welded on. I received the items very quickly, at a competitive price and their customer service quickly resolved the issue with damage. Very happy.

Blazing Fire -,great company Blazing Fire was great to work with. They gave us a great deal on our electric fireplace and it was nice to actually speak with a representative when I called. She was very thorough and professional. The product came quickly and was as represented on their web page plus we paid no shipping or tax. Blazzing Fire is a fine company. Thank you for making this a good experience.

Excellent Customer Service Blazzing Fire has excellent customer support. This is MOST important in today's world, and it is RARE. I had an issue with a product I purchased. I emailed customer support and received a timely response. My issue was addressed and corrected to my satisfaction with professionalism and speed. In any business, there will be an occasional issue that needs to be addressed but if it is handled quickly and fairly, I will remain a loyal customer. Thank you Blazzing Fire!

The best service & price Amazing customer service from ordering to delivery. Not only that but the best price!

am glad i have a working remote now but… am glad i have a working remote now but the battery that was included, was the wrong one and I spent 30 min trying to fit that into the slot. Luckily I had the right battery and it worked. Overall a good experience but would appreciate a bit more attention to detail.