Excellent customer service When my order was lost in the mail, I reached out to Blazing Fire to get an update on my order. Since it was delayed somewhere they did not hesitate to send a new order out to me using a different postal carrier. The second order arrived on time and I was able to complete the project. I wouldn’t hesitate to use their service again.

Excellent Customer Service Blazzing Fire has excellent customer support. This is MOST important in today's world, and it is RARE. I had an issue with a product I purchased. I emailed customer support and received a timely response. My issue was addressed and corrected to my satisfaction with professionalism and speed. In any business, there will be an occasional issue that needs to be addressed but if it is handled quickly and fairly, I will remain a loyal customer. Thank you Blazzing Fire!

I shopped local and online for gas logs… I shopped local and online for gas logs when converting our wood burning fireplace. After a lot of research, decided on Real Fyre Rustic Oak logs, burner and remote for pilot and ordered from Blazzing Fire because of great price. Order came promptly in just a few days, carefully packed and in perfect condition. Not being handy, our hvac guy installed in about an hour. We absolutely love our fireplace now. Beautiful and realistic fire at the click of a remote!

AMAZING COMPANY!!! AMAZING customer service!! Blazing Fire has to be one of the GREATEST companies I’ve ever dealt with when it comes to helping customers with their purchases! They got back to me within one hour with an answer to our question and we had the whole transaction completed within that hour. Shipping was very quick and I had no problem at all with the packaging. Rep was so courteous and very knowledgeable. Would never hesitate to recommend this company to anyone. You will be very glad you purchased from this veteran-owned company!! They truly CARE!!!

The best service & price Amazing customer service from ordering to delivery. Not only that but the best price!