Excellent engagement with the team from… Excellent engagement with the team from Lumberjack Direct. Just for reference we did our entire house with new high-end hardware flooring, and from order placement to delivery they kept me updated the whole time. Additionally, we made some nonstandard requests to ensure our selection of flooring color was right and the team was more than happy to accommodate. Best business team I have worked with in years, when you reach out to contact them email or phone they always "immediately/same day". Being my background is in retail and distribution channel, I can say hands down these guys are legit! I am recommending them to everyone, first class service. Thanks to Dylan, Jacob and Andrew !!

Great Service I've worked with Lumberjack Direct on 10 homes so far ordering the Paradigm material and I have plans to order it on about 5-11 homes next year. Payment is easy, direct deposite. I've never had quality control issues. Shipping is sometimes a bit difficult due to some of the shipping providers not being able to get the cartons off their trucks due to their length but we have a forklift for our jobs. Our homes value between 1.1 and 2.5 million that we're using their product on.

Deliver Broken Products and Won't Replace Them Their website states a promise that they will provide a complete refund if a customer isn't satisfied with their flooring for any reason. The flooring arrived on pallets which were significantly damaged. The delivery driver and I inspected and took photos of all the damage. We counted 8 boxes of flooring that were badly damaged. When I contacted Lumberjack Direct to get replacement flooring, they said that I needed to use the damaged flooring for cuts and that they wouldn't replace anything unless it was damaged so badly that it couldn't be used at all. Then they tried to say that only one box was damaged despite not being onsite and not believing either the shipper (who was at fault) nor their customer (me). Please beware! This promise is a lie and their customer service is terrible.

Lumberjack Direct exceeds expectations Lumberjack Direct was easy to work with and delivered a great product. I purchased flooring that I had previously worked with, so I already knew I was getting a quality product, but this was a first time using Lumberjack Direct. Chat and email were excellent ways to communicate and get questions answered and my order was delivered quickly and effeciently.

Very helpful !! Very helpful !!! Will be ordering again