Deliver Broken Products and Won't Replace Them Their website states a promise that they will provide a complete refund if a customer isn't satisfied with their flooring for any reason. The flooring arrived on pallets which were significantly damaged. The delivery driver and I inspected and took photos of all the damage. We counted 8 boxes of flooring that were badly damaged. When I contacted Lumberjack Direct to get replacement flooring, they said that I needed to use the damaged flooring for cuts and that they wouldn't replace anything unless it was damaged so badly that it couldn't be used at all. Then they tried to say that only one box was damaged despite not being onsite and not believing either the shipper (who was at fault) nor their customer (me). Please beware! This promise is a lie and their customer service is terrible.

The timely delivery. And the updates when requested. The experience with Lumberjack was prompt. And the respond time was great. I would use them again. Thanks you.

Great Experience!! Communication was awesome and process was super easy!! Price was great! I needed to delay delivery a bit before my project was ready and they accommodated me perfectly. When I requested the delivery, it was shipped promptly and was right on time. Delivery guy was great and put it right in the garage for me. Excellent experience all the way around. Would definitely buy from these guys again!!

Company was responsive to our inquiries The product we finally decided upon was 3" wide engineered hardwood in natural oak. Communication for shipment was good via texting and all items arrived on time. Boxes appeared to be in good shape tho several were already open on the pallet. We plan to lay the floor next week and were advised by the company to check youtube for proper installation instructions. Fingers crossed that all will go well.

Great customer service!!!! Andrew worked very hard to accommodate my needs on product, price and delivery! I'm impressed with delivery as well! Chaz took time to bring my delivery into my home for me and was courteous and professional. In this day and age great customer service needs acknowledged and Andrew provided great customer service! Lumberjack underpromised and over delivered!! Very happy to get my new flooring!!