What really made my experience so good… What really made my experience so good was talking to someone that was so knowledgeable about the products and so eager to be helpful. The advice she gave me enabled me to order exactly what I needed. I ordered two white black out shades that fit my windows perfectly. I like them so much I am ordering two more!

Instead if trying to make it right Instead if trying to make it right, I had to purchase the order again. Good business knows the customer is always right, but not thus place.

User friendly & Free Design Help! User friendly & Free Design Help! We had a great experience working with a CityShade designer who was invaluable in helping us navigate the site options and make the best plan to decorate our home! The ordering process was super streamlined/simple, products are priced for value and the valence we purchased is a great product! One thing we did that turned out to be a great decision was to order free samples of the different fabrics were considering - holding/seeing the fabric is different from looking at an online image! Unfortunately, after we had put in and paid for our order, we found out the fabric we chose had been discontinued. We ended up subbing out a new fabric WITHOUT a swatch and although we're happy with the end product, the fabric on the wall is different enough from the photo online that it's just not what we planned on. Doesn't mean we're not happy, but it was enough of a surprise to mention.

The shade looks beautiful The shade looks beautiful and is perfect for our bathroom. The guide to measuring the window helped ensure that it fit perfectly.

It shipped quickly It shipped quickly, was beautiful, and extremely easy to install.