Fantastic experience with Raymour and Flanagan on Staten Island.… My recent experience with Raymour and Flanagan was great. I had an issue with a mattress that I had purchased two years ago. I called the customer service team and explained the problem. The representative immediately set up an appointment with a service technician to come to my home. They came the very next day, inspected the mattress and forwarded their report to the store. The service technician told me that I should hear from customer service within 24 to 48 hours. I received a call back that same afternoon informing me that I was approved for a full replacement of my mattress. I made an appointment with a manager and selected a new mattress. The manager was very helpful in helping me with the many available selections. He helped me to look up reviews and find one at the price range I was looking for. The whole experience was wonderful.

Great customer service! I was greeted by a beautiful, pleasant person who was not pushy at all! I expressed what I was interested In and she helped me immediately. In less that 10 minutes the rug I wanted was ordered…and I got to browse for another few minutes where I found another purchase! Jamie Green was my associate. I appreciate her kindness and her time!

My experience was fantastic My experience was fantastic. Edwin Medina was very helpful in helping us to select the best mattress and sofa for my daughter and son in law. He was patient and knowledgeable. I really felt relaxed and comfortable while shopping. I plan to return to buy a mattress for my wife. Thank you Edwin. Gracias.

Excited for our new furniture Our visit to Raymour & Flanigan ended in a purchase of a beautiful sectional and recliner. Our concerns and questions were answered and Frank, our salesman, was extremely helpful. Also the individual that handled our checkout was pleasant and friendly.\

The customer service we receive on… The customer service we receive on returns or product issues is just as good as how we are treated when making purchases. Raymour and Flanigan is the best place I have done business with in many years!