Fantastic experience with Raymour and Flanagan on Staten Island.… My recent experience with Raymour and Flanagan was great. I had an issue with a mattress that I had purchased two years ago. I called the customer service team and explained the problem. The representative immediately set up an appointment with a service technician to come to my home. They came the very next day, inspected the mattress and forwarded their report to the store. The service technician told me that I should hear from customer service within 24 to 48 hours. I received a call back that same afternoon informing me that I was approved for a full replacement of my mattress. I made an appointment with a manager and selected a new mattress. The manager was very helpful in helping me with the many available selections. He helped me to look up reviews and find one at the price range I was looking for. The whole experience was wonderful.

Great customer service! I was greeted by a beautiful, pleasant person who was not pushy at all! I expressed what I was interested In and she helped me immediately. In less that 10 minutes the rug I wanted was ordered…and I got to browse for another few minutes where I found another purchase! Jamie Green was my associate. I appreciate her kindness and her time!

Finding a perfect sectional sleeper sofa This store has a huge selection of quality furniture, but what made it easy to navigate and select was having a caring, helpful salesperson, Wanda Diaz. She listened to our wants and needs and gave us suggestions with patience and no pressure. When I decided the next day to add a chair that we had seen, she went out of her way to include it in the same delivery with our initial purchases. All in all, a pleasant and productive experience!

Merchandise not at store on pickup day I ordered a low profile twin box spring. I received an email saying it was ready for pickup. When I arrived to pick it up, it wasn’t in stock. Customer service went above and beyond trying to locate one, even though it was unsuccessful. I chose to pay a little more for the product because I was hoping to get it promptly. I could have paid less somewhere else and got the same results. 5 stars for customer service. 3 stars for not receiving merchandise on time.

Excited for our new furniture Our visit to Raymour & Flanigan ended in a purchase of a beautiful sectional and recliner. Our concerns and questions were answered and Frank, our salesman, was extremely helpful. Also the individual that handled our checkout was pleasant and friendly.\