attention to customers attention to customers effective response to messages and quick follow-up after orders make customers trust and feel at ease. It was a good shopping experience for me, who was shopping at grayson for the first time.

“In Stock” Ship Date is Misleading We appreciated the 20% promotional discount, however, your “in stock” shipping date of 2-3 weeks is very misleading. In reality, it’s taking over 4 weeks to ship, plus 2 weeks to deliver, that’s over 6 weeks in total. please update your ship date to reflect accurately

The rug arrived damaged The rug arrived damaged. when we opened it there were a few large holes in it. The company said that since it was over ONE WEEK since it arrived I couldn’t return it or get a refund. All they offered was a small credit to get it repaired. I didn’t pay almost $2,000 for a damaged rug.

I had a non stressful experience with… I had a non stressful experience with ordering a dining-room table. Every question I asked was answered in a professional manner. My salesperson was very knowledgeable and has a sweet personality.

Always Kindly Accomodating! This is the fourth item I've purchased from this company. After finding an item I like, I email them requesting a specific price I would like to pay. I then receive an email acceptance or counter offer. They have consistently been fair and I've always followed through with the purchase. Each order has arrived in a timely mannor and in perfect condition.