Sean Fordyce
GBUPDATE: Bait and switch UPDATE: After my review below, Ben from Greyson Living reached out to apologize and explain the issue. He also set my deliveries back to white glove service. This is excellent customer service and they were quick to make things right. Updating to 5 stars. ORIGINAL REVIEW: After placing my order and requesting white glove delivery (items delivered to each room and assembled) we received a notification that some of our items are now out of stock and would be charged an additional $199 per item for white glove delivery, otherwise they would be curbside delivery with no unboxing. Also, they don’t expect the items to be in stock for another 2 months and shipping would be an additional 2-3 weeks after that. Not sure what the delay is. Covid was 2 years ago so supply chain issues are not acceptable. I feel like we got bait and switched to get us to make the purchase but then are told it’s not available and would not do white glove delivery on those items.
Well-Designed
GBGreat Customer Service Angela, the rep that I worked with was fantastic. She was extremely friendly and responsive. Made ordering quick and painless.
Angelo
GBVery good customer service! The over-all order process was absolutely fine, however, I thought that I had not received an order confirmation email. Spoke to Ben and he advised it might have hit my SPAM folder and it did. Looking forward to my delivery in 2 to 3 weeks.
B. Hoogeveen
GB“In Stock” Ship Date is Misleading We appreciated the 20% promotional discount, however, your “in stock” shipping date of 2-3 weeks is very misleading. In reality, it’s taking over 4 weeks to ship, plus 2 weeks to deliver, that’s over 6 weeks in total. please update your ship date to reflect accurately
SILVIA
GBBen was amazing! Ben was superb in handling the purchase of Hammered Console Table. I decided to purchase before a request to not charge the shipping fee. He said I would get word soon and if allowed I would choose to keep it as a credit towards other purchases. Ben should be recognized for his expertise and amazing knowledge of Grayson's protocol. Thank you Ben!