Carl
GBGreat experience When we order from Fireplaces Direct we received fire place damaged and when contact staff was very nice and helpful. They took care the problem right away and i got my replacement within a week. Highly recommended.
Bob
GBNick Wood was very helpful in me… Nick Wood was very helpful in me ordering the correct items needed to finish my project. Communication is AAA+.
Ashley Paige Young
GBThe fireplace was damaged when we got… The fireplace was damaged when we got it so I contacted them and initially they got back to me to send a small part for replacement but haven’t followed up with me since
Helen
GBI was able to reach someone quickly that could help. I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
JOAN
GBEasy to navigate and chat immediately Easy to navigate and chat immediately. Plus had what we were after