Gary
USOriginally had issues with my gas log… Originally had issues with my gas log set remote not working. Kyle was very helpful in getting my issue resolved in a timely manner!! I would highly recommend Fireplaces Direct to anyone who may be interested in fireplace related projects! Great service and fast shipping, reasonable prices.
Don
USRedStone 30” fireplace insert Easy ordering process and very fast shipping. Received the merchandise only 3 or 4 days after placing order. Installation instructions were very clear. Fireplace looks great after installation, especially with the 5” border kit. Very happy with the service and the performance of the unit so far.
Carl
USGreat experience When we order from Fireplaces Direct we received fire place damaged and when contact staff was very nice and helpful. They took care the problem right away and i got my replacement within a week. Highly recommended.
Helen
USI was able to reach someone quickly that could help. I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
Bob
USYesterday when I called my wait time… Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website, about the remote/valve assy I was interested in. Satisfied with the answers and that the selection would suit my needs he h took my order over the phone. Today I received an email that the order was shipped! Thanks Nick, Bob S.