Bob
USNick Wood was very helpful in me… Nick Wood was very helpful in me ordering the correct items needed to finish my project. Communication is AAA+.
Chris
USI received a defective product the… I received a defective product the first time and the customer service provided by both Lucas and Kyle were outstanding. They both turned a bad customer experience to an outstanding experience. They used patience, product knowledge, honesty, and continued communication to make this transition.
Charlie
USKept me updated on the status of the… Kept me updated on the status of the order. Kinda frustrating for both of us because the manufacturer had to back order the item. Not anyone’s favorite.
Morgan
USDon't waisted your time here Don't waisted your time here. I ordered what I needed and paid for very expensive overnight shipping. Fireplaces Direct calls me back later saying the input the wrong address and ask me to verify it. It's funny they have my address and ship to address with is correct, yet 4 1/2 days later I'm wondering if it will even show up today. This is the second ti.e I will cancel an order on these guys because a product doesn't show up in a reasonable amount of time.
Brian K Trimble
US22 Year Old Gas Fireplace, Repaired :-) Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear. Arrive 6 days ahead of estimate. Within a week fireplace is working with a better pilot than before. I was able to re-use pan & logs. Outstanding provider. Thank-you.