Charlie
GBKept me updated on the status of the… Kept me updated on the status of the order. Kinda frustrating for both of us because the manufacturer had to back order the item. Not anyone’s favorite.
Dan
GBGreat replacement part and delivery Great replacement part and delivery
Ben
GBThis guy knows what he's doing This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantastic! His timing was punctual, his fees are reasonable, and he'll tell you when it's cheaper to purchase materials yourself.
Morgan
GBDon't waisted your time here Don't waisted your time here. I ordered what I needed and paid for very expensive overnight shipping. Fireplaces Direct calls me back later saying the input the wrong address and ask me to verify it. It's funny they have my address and ship to address with is correct, yet 4 1/2 days later I'm wondering if it will even show up today. This is the second ti.e I will cancel an order on these guys because a product doesn't show up in a reasonable amount of time.
Ashley Paige Young
GBThe fireplace was damaged when we got… The fireplace was damaged when we got it so I contacted them and initially they got back to me to send a small part for replacement but haven’t followed up with me since