Dan
GBGreat replacement part and delivery Great replacement part and delivery
Brian K Trimble
GB22 Year Old Gas Fireplace, Repaired :-) Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear. Arrive 6 days ahead of estimate. Within a week fireplace is working with a better pilot than before. I was able to re-use pan & logs. Outstanding provider. Thank-you.
Chris
GBI received a defective product the… I received a defective product the first time and the customer service provided by both Lucas and Kyle were outstanding. They both turned a bad customer experience to an outstanding experience. They used patience, product knowledge, honesty, and continued communication to make this transition.
Will
GBKudos to the FireplacesDirect Crew: Keeping Warm, Keeping Happy! Huge thanks to the skilled team at FireplacesDirect! Recently, my PelPro PP130B convection blower, which is two years old, began emitting loud noises out of the blue. Upon searching for the necessary replacement part here, I experienced a seamless, swift process with excellent communication regarding my purchase. I've consistently received top-notch service over the past three years of utilizing your services. I wholeheartedly recommend FireplacesDirect to anyone in need.
Carl
GBGreat experience When we order from Fireplaces Direct we received fire place damaged and when contact staff was very nice and helpful. They took care the problem right away and i got my replacement within a week. Highly recommended.