Will
USKudos to the FireplacesDirect Crew: Keeping Warm, Keeping Happy! Huge thanks to the skilled team at FireplacesDirect! Recently, my PelPro PP130B convection blower, which is two years old, began emitting loud noises out of the blue. Upon searching for the necessary replacement part here, I experienced a seamless, swift process with excellent communication regarding my purchase. I've consistently received top-notch service over the past three years of utilizing your services. I wholeheartedly recommend FireplacesDirect to anyone in need.
RGB
USFireplace insert screen All expectations met. Delivered on time. Easy assembly.
Georgia
USYou had the item we needed and PayPal… You had the item we needed and PayPal for payment. My computer was being hacked making my payment not go through but after getting that fixed I still could not use my account but I did use my card.
Ben
USThis guy knows what he's doing This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantastic! His timing was punctual, his fees are reasonable, and he'll tell you when it's cheaper to purchase materials yourself.
Dennis
USI received a pair of fireplace doors… I received a pair of fireplace doors that did not fit properly. The PNW sales rep (Justin) was able to guide me through the process of replacing the doors and got the replacement doors to me in a timely manner. Justin has been great to work with every time I have had any questions.