Sales Representative Cooper is awesome! We online chatted with a Sales Rep (Cooper) and they were incredibly helpful. Cooper helped us find a comparable mattress and even price matched so we could purchase our mattress with US Mattress. This is our second purchase with US Mattress and will continue to highly recommend them! Thank you Cooper for your help!

Noone would answer the phone on Sunday Noone would answer the phone on Sunday, for Customer needed advice about a King size mattress, prior to purchase??! A simple Plush vs. Firm mattress diferences would have been fine, but the Automated Answer Machine just leaving New Customers Hanging on Hold, while Irritatingly Repeating the "same message terrible customer service message : Hit 1 to Stay in the Que or Hit 2 for a Call Back!" Neither US Mattress 1 or 2, Where Not Answering any phone calls over the weekend of 3/11 & 12/2023. Terrible Customer Service Award Goes to you!!

assured what I am paying for is a brand new mattress The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the mattress I was interested in might have been tried out and returned/exchanged by previous shoppers. He explained why the particular one I was looking at has not been tried out or anything like that and assured me it will be a brand new one. Thanks Tyler L. Awesome!

Kyle is amazing Kyle is amazing! He helped me in every way and is extremely informed!! There were no aspects of my concerns that he did not meet or explain. I am fully satisfied with the service he has provided. Furthermore, Kyle is extremely empathetic, personable and a great individual to speak to! Thank you so much and please have an amazing holiday!

Anthonyf - Helpful & positive experience Anthonyf was super helpful in assisting me to find the mattress I was looking for. He patiently answered all my questions, without pressure to buy. I feel comfortable that the mattress he recommended will best fit my needs based on the information I gave him.