Not doing well. 20/09/23 I ordered a mattress on 15 Aug 23 and I got my emailed receipt. However your site is broken when you try to track orders. I have called twice but did not get customer service I just got someone in sales. They told me vaguely 6 weeks but it said estimated delivery 25 - 30 August. The timing that I was looking for. But your site is broke. Your Order #USM-100955114

If I could leave a zero I would If I could leave a zero I would. Ordered in Dec, Delivery was slow. When delivered 1st mattress it had rips and tears. Delivered my 2nd mattress April 6th and even thought their website still states 120 day comfort guarantee for exchange they do not honor this. When you call in they will tell you bought out by American so no exchanging even thought to this day it is still up on website. Stay away from these scammers

Your chat rep cooper c Your chat rep cooper c was just an amazing person. You need to keep this man. I hope my great experience do fsr with your company continues. I was hesitant to order after reading about disaster deliveries and even worse problems when trying to make corrections. I also am aware that mostly upset.people write a review so i am taking a chance and making my first us mattress purchase. Again. I am banking on quality. Thsnk cooper c again for me and for giving me faith in us mattress.

Apparently they cancelled my order… Apparently they cancelled my order without telling me why or anything like that, except a random email from someone that was sent to me by mistake. They don't ship to New York, but still let me order

Sales Representative Cooper is awesome! We online chatted with a Sales Rep (Cooper) and they were incredibly helpful. Cooper helped us find a comparable mattress and even price matched so we could purchase our mattress with US Mattress. This is our second purchase with US Mattress and will continue to highly recommend them! Thank you Cooper for your help!