Fantastic Customer Service, Fun Website Cooper C was absolutely fantastic! I had so many questions and Cooper stayed with me in the chat the entire time. It was fun having an online shopping buddy! Cooper was friendly, knowledgable, and patient. I'll definitely recommend US-Mattress! All of the toggles available on the website to help hone in on the right product for me was a huge plus as well!

assured what I am paying for is a brand new mattress The online Sales representative Tyler L can address all the questions/concerns promptly over online chat, which helped me make a more informed decision. I was very concerned before the chat that the mattress I was interested in might have been tried out and returned/exchanged by previous shoppers. He explained why the particular one I was looking at has not been tried out or anything like that and assured me it will be a brand new one. Thanks Tyler L. Awesome!

Lowest price guarantee: Don't count on a response. Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response. E-mail to US Mattress with competitor advertisement attached was reponded with formated "We'll be in touch as soon as possible". I'm begging to think US Mattress will hope you just give up asking them to match competitor's lower price.

Trevoru answered my question completely… Trevoru answered my question completely and honestly. He also offered to be of further help, and provided me with a link should I want to avail myself of that. While I would have preferred a different answer, I am able to move on and make my decision about a possible purchase.

Your chat rep cooper c Your chat rep cooper c was just an amazing person. You need to keep this man. I hope my great experience do fsr with your company continues. I was hesitant to order after reading about disaster deliveries and even worse problems when trying to make corrections. I also am aware that mostly upset.people write a review so i am taking a chance and making my first us mattress purchase. Again. I am banking on quality. Thsnk cooper c again for me and for giving me faith in us mattress.