Hoping for a good night's sleep at last. I have put off this purchase for the past 6 weeks or so hoping I could find this same mattress locally but to no avail. Finally, I decided to get this done today because the Labor Day sale would soon be ending. Reading reviews about this mattress were very convincing. The online ordering from USMattress was very quick and easy.

Customer Focused! The agent was prompt, curteous, and was able to find out the cause of my order's delay. He offered me a 10% discount or full refund as options. Shows that he valued me as a customer and appreciated my frustrations.

Seal the Deal It was reassuring to speak with Tyler the Sales Rep and he answered all my questions like if it was a floor model or a return. The video was very informative and was impressed with the technology and experience Sealy has. Also, it was a bit confusing that the local Mattress Warehouse Store was selling a similar model called the Sealy QueenParada Ultra Firm mattress for $1,399.99 (the discounted price)! Why such a price difference?

Lowest price guarantee: Don't count on a response. Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response. E-mail to US Mattress with competitor advertisement attached was reponded with formated "We'll be in touch as soon as possible". I'm begging to think US Mattress will hope you just give up asking them to match competitor's lower price.

Cooper C Cooper C. asked great leading questions in order to help me navigate the options. It's been a long time since we purchased a mattress, and things have really changed! I felt overwhelmed at first, but Cooper made me feel very comfortable sorting out how to proceed. He was very professional, polite and informative. He really knows his products! When I'm ready to order, I'll return to US Mattress and ask for Cooper C!