Sales Representative Cooper is awesome! We online chatted with a Sales Rep (Cooper) and they were incredibly helpful. Cooper helped us find a comparable mattress and even price matched so we could purchase our mattress with US Mattress. This is our second purchase with US Mattress and will continue to highly recommend them! Thank you Cooper for your help!

If I could leave a zero I would If I could leave a zero I would. Ordered in Dec, Delivery was slow. When delivered 1st mattress it had rips and tears. Delivered my 2nd mattress April 6th and even thought their website still states 120 day comfort guarantee for exchange they do not honor this. When you call in they will tell you bought out by American so no exchanging even thought to this day it is still up on website. Stay away from these scammers

Apparently they cancelled my order… Apparently they cancelled my order without telling me why or anything like that, except a random email from someone that was sent to me by mistake. They don't ship to New York, but still let me order

Lowest price guarantee: Don't count on a response. Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response. E-mail to US Mattress with competitor advertisement attached was reponded with formated "We'll be in touch as soon as possible". I'm begging to think US Mattress will hope you just give up asking them to match competitor's lower price.

The website was easily yo use The website was easily yo use. The video was informative. I loved the diagram as to how the mattress was constructed and all materials listed that made up the different layers. I also was glad to know of the firm to soft scale and where the mattress fell on that scale. probably the best benefit was the return policy. I have purchased two mattresses that were not returnable so my hope here is that \3rd time is a charm.