Disappointed all around I was disappointed to learn that US Mattress no longer carries my mattress. So I chose another one, of course three times the price. Again disappointed. In the past US Mattress has always had great quality mattresses at reasonable prices. Apparently they have gone the way of so many others, over charging and under delivering, because 1 day after my order was confirmed I received an email that my order was cancelled: “We cannot ship to New York due to some sales tax issues within our company. Your order has been cancelled.” I’ve never heard of such a thing. And if you cannot deliver to NY why would you not make that clear from the beginning and not waste my time. So I went to my trusty Amazon and found a similar mattress for less than half the price. We’ll see if it’s any good, but at least if it shows up it’ll be better than US Mattress.

Lowest price guarantee: Don't count on a response. Lowest price guarantee is not responding. Phone call was on hold for over 30 minutes. Live chat cut me off 1st time and took over 30 minutes 2nd time while chat rep "looked into it" with no response. E-mail to US Mattress with competitor advertisement attached was reponded with formated "We'll be in touch as soon as possible". I'm begging to think US Mattress will hope you just give up asking them to match competitor's lower price.

2x Customer I purchased a mattress from US Mattress a few years ago and was really satisfied with the product and purchase experience. A few years later when I was looking to upgrade, US Mattress representative, Trevoru, walked me through the updated models to find the most current iteration. Trevoru was pleasant to work with and honored US Mattress' best price guarantee. Thank you!

If I could leave a zero I would If I could leave a zero I would. Ordered in Dec, Delivery was slow. When delivered 1st mattress it had rips and tears. Delivered my 2nd mattress April 6th and even thought their website still states 120 day comfort guarantee for exchange they do not honor this. When you call in they will tell you bought out by American so no exchanging even thought to this day it is still up on website. Stay away from these scammers

Customer Focused! The agent was prompt, curteous, and was able to find out the cause of my order's delay. He offered me a 10% discount or full refund as options. Shows that he valued me as a customer and appreciated my frustrations.