Disappointed all around I was disappointed to learn that US Mattress no longer carries my mattress. So I chose another one, of course three times the price. Again disappointed. In the past US Mattress has always had great quality mattresses at reasonable prices. Apparently they have gone the way of so many others, over charging and under delivering, because 1 day after my order was confirmed I received an email that my order was cancelled: “We cannot ship to New York due to some sales tax issues within our company. Your order has been cancelled.” I’ve never heard of such a thing. And if you cannot deliver to NY why would you not make that clear from the beginning and not waste my time. So I went to my trusty Amazon and found a similar mattress for less than half the price. We’ll see if it’s any good, but at least if it shows up it’ll be better than US Mattress.

Your chat rep cooper c Your chat rep cooper c was just an amazing person. You need to keep this man. I hope my great experience do fsr with your company continues. I was hesitant to order after reading about disaster deliveries and even worse problems when trying to make corrections. I also am aware that mostly upset.people write a review so i am taking a chance and making my first us mattress purchase. Again. I am banking on quality. Thsnk cooper c again for me and for giving me faith in us mattress.

Anthonyf - Helpful & positive experience Anthonyf was super helpful in assisting me to find the mattress I was looking for. He patiently answered all my questions, without pressure to buy. I feel comfortable that the mattress he recommended will best fit my needs based on the information I gave him.

Hoping for a good night's sleep at last. I have put off this purchase for the past 6 weeks or so hoping I could find this same mattress locally but to no avail. Finally, I decided to get this done today because the Labor Day sale would soon be ending. Reading reviews about this mattress were very convincing. The online ordering from USMattress was very quick and easy.

Not doing well. 20/09/23 I ordered a mattress on 15 Aug 23 and I got my emailed receipt. However your site is broken when you try to track orders. I have called twice but did not get customer service I just got someone in sales. They told me vaguely 6 weeks but it said estimated delivery 25 - 30 August. The timing that I was looking for. But your site is broke. Your Order #USM-100955114