Absolutely terrible service Absolutely terrible service. The worst I’ve ever experienced. From constant delays to being blatantly lied to! Told by Renew they have a carpet fitter that can fit at quote they’ve offered only to be told by that fitter the price they give them is 1/2 of what they could do it for and they would not be able to take the job. All lies from the start. Only offer the price they do because it’s their own carpet supplier company - that’s why cash settlement is a fraction of true price. Even with that they don’t have fitters to do job at price quoted.

Great service Great service, the flooring was replaced without any hassle and the staff kept us informed at every step of the way. Carpet fitters were lovely chaps, a quick and clean installation.

I thought it was going to be a nightmare but it so wasn’t I have never made a claim with my insurances before ,I was worried it was going to be a nightmare to get my claim sorted. I’m registered disabled and had anxiety about someone having to come into my house .. I really didn’t need to worry from the first call then having Colin come to inspect the damage he really put my mind at lease and was so respectful and understanding to my needs . Also I was expecting a long wait to hear but honestly just over a week later I have dates ect to sort this out . So easy and I would recommend Renew to everyone .

Exceptional service … Every staff member an absolute delight to speak with. Polite, professional, friendly and nothing too much trouble. My dealings with Renew spanned some 9 months and the service never faltered. Outstanding! And a breath of fresh air! Couldn’t recommend them more highly.

Insurance flooring The experience from renew flooring was great from start to finish. The put us in touch with a local company which was birch flooring in Heywood. They kept in touch with me every few weeks to see how things was progressing.