The team was friendly, efficient & professional Every member of the team was friendly, efficient & professional. It took a long time to sort out everything but it was a huge insurance claim & there were lots of belongings to itemise. I was so thankful that the company was there to help me in a time of tremendous personal stress & I was happy with the final resolution.

Do not use this Company Do not use this Company. The chap who came to look at my carpet hadn’t a clue what he was doing. It was a total waste of time and effort. His report was a template and didn’t reflect the house he came into! Renew is disorganised, unprofessional and totally incompetent. Do not waste your money on this company. Dreadful customer service. Should be reported to Trading Standards!

WELL I HAVD DEALT WITH THIS COMPANY… WELL I HAVE DEALT WITH THIS COMPANY RENEW TWICE NOW! CUSTOMER SERVICE IS EXCELLENT. Lovely kind considerate staff! DAMIEN WHO CAME TO OUR HOME HAD A PLEASANT ATTITUDE & EASY TO TALK TO. ITS A PLEASURE DEALING WITH REAL PEOPLE THAT SHOW A BIT OF COMPASSION & care about their clients. THANKYOU TO ALL AT RENEW ❤️

Absolutely terrible service Absolutely terrible service. The worst I’ve ever experienced. From constant delays to being blatantly lied to! Told by Renew they have a carpet fitter that can fit at quote they’ve offered only to be told by that fitter the price they give them is 1/2 of what they could do it for and they would not be able to take the job. All lies from the start. Only offer the price they do because it’s their own carpet supplier company - that’s why cash settlement is a fraction of true price. Even with that they don’t have fitters to do job at price quoted.

TEA SPILLED ON A WOOL CARPET I had a nasty tea spillage on my four year old expensive fitted wool carpet to my large living room. From beginning to end I found Renew to be responsive, professional, and fast to make appointments and attend my home for examination of my carpet. Within 3 weeks they had made me a very fair offer to replace my whole carpet which I accepted and the money was transferred into my bank account within three days of their phone offer. Thanks to all the team at Renew. Victoria Plymouth