I had water damage on my carpets and my… I had water damage on my carpets and my insurance company passed it on to renew. WORST THING THEY HAVE DONE. 0 communication and a lot of back and forth! 5 months later my carpets have still not been replaced!!!! &every person i speak to has a different answer!!!! AVOID AT ALL COST!

WELL I HAVD DEALT WITH THIS COMPANY… WELL I HAVE DEALT WITH THIS COMPANY RENEW TWICE NOW! CUSTOMER SERVICE IS EXCELLENT. Lovely kind considerate staff! DAMIEN WHO CAME TO OUR HOME HAD A PLEASANT ATTITUDE & EASY TO TALK TO. ITS A PLEASURE DEALING WITH REAL PEOPLE THAT SHOW A BIT OF COMPASSION & care about their clients. THANKYOU TO ALL AT RENEW ❤️

Darren was brilliant Darren was brilliant. professional & such a pleasure to deal with. He managed to get cerise pink lipstick that my 4 yo ruined every room upstairs. Thanks Darren 👍

Exceptional service … Every staff member an absolute delight to speak with. Polite, professional, friendly and nothing too much trouble. My dealings with Renew spanned some 9 months and the service never faltered. Outstanding! And a breath of fresh air! Couldn’t recommend them more highly.

Do not use this Company Do not use this Company. The chap who came to look at my carpet hadn’t a clue what he was doing. It was a total waste of time and effort. His report was a template and didn’t reflect the house he came into! Renew is disorganised, unprofessional and totally incompetent. Do not waste your money on this company. Dreadful customer service. Should be reported to Trading Standards!