The home visit experience. The inconvenience of shopping for carpet and vinyl floor covering was removed with a home visit. The set up of Renew was explained to me and is a fair system for all involved with an insurance claim and a loss adjusters involvement.

Do not use this Company Do not use this Company. The chap who came to look at my carpet hadn’t a clue what he was doing. It was a total waste of time and effort. His report was a template and didn’t reflect the house he came into! Renew is disorganised, unprofessional and totally incompetent. Do not waste your money on this company. Dreadful customer service. Should be reported to Trading Standards!

I thought it was going to be a nightmare but it so wasn’t I have never made a claim with my insurances before ,I was worried it was going to be a nightmare to get my claim sorted. I’m registered disabled and had anxiety about someone having to come into my house .. I really didn’t need to worry from the first call then having Colin come to inspect the damage he really put my mind at lease and was so respectful and understanding to my needs . Also I was expecting a long wait to hear but honestly just over a week later I have dates ect to sort this out . So easy and I would recommend Renew to everyone .

A faultless service! We were visited by Shaun from Renew Flooring who inspected our carpet and spent 2 hours repairing the problem for us. Great service - professional, helpful and above all our problem was solved with no further fuss. Brilliant. Thank you Shaun. 10/10

Stephanie has been absolutely brilliant… Stephanie has been absolutely brilliant in handling our claim. She has been thorough in explaining how everything will be processed and has made sure that we will be getting the appropriate replacement value for our carpet. I really wanted to highlight her customer care as being exemplary