TEA SPILLED ON A WOOL CARPET I had a nasty tea spillage on my four year old expensive fitted wool carpet to my large living room. From beginning to end I found Renew to be responsive, professional, and fast to make appointments and attend my home for examination of my carpet. Within 3 weeks they had made me a very fair offer to replace my whole carpet which I accepted and the money was transferred into my bank account within three days of their phone offer. Thanks to all the team at Renew. Victoria Plymouth

Efficient and thorough from start to… Efficient and thorough from start to finish. Were kept informed and updated, given helpful information about our new carpet and a very knowledgeable representative visited our property to assess. The fitting was fast and well done.

good communication & customer care..... Am pleased with the overall service provided by Renew. They have provided good communications throughout my claim, & have dealt with the process well. I would recommend them, & use again in the future. Thanks

Do not let your insurance company use… Do not let your insurance company use these people! Was told a date for fitting carpet and 10 minutes before they were due to arrive they cancelled after I had removed the carpets and all doors and empty the entire room then was told i had to wait another 5 weeks my mum is severely disabled and know has nowhere to even sit and they think you can stay like that for over a month. So naturally we asked for our money back at which they said we will have to pay 388 pounds because carpet is already cut what 5 weeks in advance? when it was them that broke the contract so have contacted a solicitor to help us fight this its absolutely crazy they think they can leave someone like this for weeks with no furniture or doors worst people we have ever had to deal with. Trading standards said that they broke the contract by not turning up and then putting it off for 5 weeks that's would mean we have been waiting for over 2 month and if they had let us know in advance I would not of removed everything, do not go through these people take a cash settlement and go to someone local who actually cares about there customers

Exceptional service … Every staff member an absolute delight to speak with. Polite, professional, friendly and nothing too much trouble. My dealings with Renew spanned some 9 months and the service never faltered. Outstanding! And a breath of fresh air! Couldn’t recommend them more highly.