Excellent Claims Support team performance The support team were very efficient and helpful in progressing my damage claim resulting from a home decorating accident. Explained the claim procedure thoroughly and handled requested documents and photos promptly. Thank you very much for helping to deal with my claim with great empathy and obtain speedy resolution. ✅

Do not use this Company Do not use this Company. The chap who came to look at my carpet hadn’t a clue what he was doing. It was a total waste of time and effort. His report was a template and didn’t reflect the house he came into! Renew is disorganised, unprofessional and totally incompetent. Do not waste your money on this company. Dreadful customer service. Should be reported to Trading Standards!

Do not let your insurance company use… Do not let your insurance company use these people! Was told a date for fitting carpet and 10 minutes before they were due to arrive they cancelled after I had removed the carpets and all doors and empty the entire room then was told i had to wait another 5 weeks my mum is severely disabled and know has nowhere to even sit and they think you can stay like that for over a month. So naturally we asked for our money back at which they said we will have to pay 388 pounds because carpet is already cut what 5 weeks in advance? when it was them that broke the contract so have contacted a solicitor to help us fight this its absolutely crazy they think they can leave someone like this for weeks with no furniture or doors worst people we have ever had to deal with. Trading standards said that they broke the contract by not turning up and then putting it off for 5 weeks that's would mean we have been waiting for over 2 month and if they had let us know in advance I would not of removed everything, do not go through these people take a cash settlement and go to someone local who actually cares about there customers

Stephanie has been absolutely brilliant… Stephanie has been absolutely brilliant in handling our claim. She has been thorough in explaining how everything will be processed and has made sure that we will be getting the appropriate replacement value for our carpet. I really wanted to highlight her customer care as being exemplary

Darren was brilliant Darren was brilliant. professional & such a pleasure to deal with. He managed to get cerise pink lipstick that my 4 yo ruined every room upstairs. Thanks Darren 👍