Online Purchasing / Returns - a delight Ordering was simple,, the deliver turned up earlier than expected which was great and the process of returning some of the items was very simple indeed by taking them to the store. The staff were extremely helpful.

Misleading to say the least I found a rug, a lovely rug. I put in my basket to think about it. I got an email asking if I had forgotten something and offering free delivery. So I bought it and got stung for £59 delivery and when I complained I was told it was 'furniture' so dint count for free delivery... so why email me offering it???? I think I was seriously mislead and m not a happy customer.

No returns label included in delivery… No returns label included in delivery and I do not know if you have the item back yet and I haven’t been refunded.

Amazing purchase Bought a butter dish, couldn’t be happier. Such wonderful designs! Wish they would deliver all their products to the EU.

Awful customer service Bought a pajama set when visiting London. First cool wash before using them caused some of the dye to run and stain the garment. No response at all when emailing them. I then decided to call the central number but was told I could only call the specific branch. These calls rang out a number of times. Eventually getting to speak to someone there I was told I could only return the item to a shop - there are none in the South West where I live. I also was informed I only had 14 days to do so. So I now have a ruined, unused set of pajamas. Truly awful company to deal with and with a poor quality product in this case.