The furniture has thousands of… The furniture has thousands of scratches which are not in any picture and let’s be clear they are scratches where the item has been scraped clearly and your customer service claim it’s the design

I ordered a lamp and quickly realised I… I ordered a lamp and quickly realised I could have obtained a discount so I emailed customer services to cancel the order. I received no response and few days later the lamp arrived but it was damaged and very cheaply made. The fabric was glued to the structure and this had failed. The fringing was also dreadful. I emailed again but still no reply. In the end I returned it to a shop in person. I don’t think much of anthropologies products or customer service after this experience

Awful customer service Bought a pajama set when visiting London. First cool wash before using them caused some of the dye to run and stain the garment. No response at all when emailing them. I then decided to call the central number but was told I could only call the specific branch. These calls rang out a number of times. Eventually getting to speak to someone there I was told I could only return the item to a shop - there are none in the South West where I live. I also was informed I only had 14 days to do so. So I now have a ruined, unused set of pajamas. Truly awful company to deal with and with a poor quality product in this case.

Colour doesn’t match order! Ordered two pairs of jeans in a particular colour but was sent two pairs that were very obviously not the colour advertised. Although they were quick to respond and sent a prepaid returns label, they haven’t resolved the issue of the wrong colour jeans and an obvious misrepresentation if that colour on their website… I wonder if they hope people will keep the jeans anyway, pity.

Excellent Customer Service Excellent, order did not turn up and I had paid for Express delivery with Royal Mail. Anthropology sent a new order that arrived within 24 hours.. Fabulous staff, nothing was to much trouble. I would recommend. First time I had ordered from them. 5 *****