Customer Service is OUTSTANDING!!!! Customer Service is OUTSTANDING!!!! I placed an order, item was on back order, they called me to let me know about the delay......they called me!!!!!! The representative wanted to make sure this delay wouldn't effect my project deadline. That is awesome!!! Once I received my order, I realized I needed something a little different. I called and they walked me through their products and helped me get what I needed. Everyone was very very helpful. I would give you 10 stars!!!

Good fit the first time Good fit. I found the 3-D model helpful in determining which casters would be best - I was able to open it in blender 2.8, and get the measurements to compare with existing equipment that I planned on retro-fitting without removing them from existing equipment. Good job on Faultless Caster to provide 3-D models of their products for this propose - even though I am certain they were intended to be used for designers. I love using these kinds of resources "off-book".

Should have ordered Metric rather than inches, can I RMA, do you have metric equivalent available? Still waiting for a response to the email I sent regarding ordering the incorrect Product. Should have been Metric rather than inches. Hard to tell the difference by looking at the caster. I thought it was inches, I was incorrect, they are metric. Once the replacements failed to advance more than a few threads, I headed to Menard's to verify the threads. Sorry, I probably should have verified them first. Would like to do business if possible. Return the American measurement casters for Metric. Waiting for your response!

Look for USA model casters! The casters I bought are *not* made in China! I avoid supporting communism whenever I can. Watch what you purchase, because not all of their products are made in the USA. The casters I bought (for a few dollars more than the communist casters) are very high quality and work flawlessly.

I ordered 4 of the Shepherd Ball… I ordered 4 of the Shepherd Ball Casters in satin chrome. These were for an antique dresser I refinished. They are beautiful! The finish is deep and lustrous. I was very impressed. They function well too. Very smooth rolling. I only got an order confirmation when I placed the order, but never a shipping confirmation. So I was pleasantly surprised when they showed up only 4 days later. I would recommend Faultless Caster, especially for these particular casters.