Fast and accurate ship Fast and accurate ship. Good value. Only suggestion is send out tracking information. Will use Fautless again for my caster wheels needs. Thank you!

Ordered on-line from Faultless Ordered on-line from Faultless, had no idea that they are distributed by a local vender. The local vendor is at the mercy of Faultless. So they have no answers for me. We purchased on 1/24/2019 and haven't heard anything from Faultless since then, we are hounding the local distributor for answer. So in turn he hounding Faultless for answers.

They called me to authorize a… They called me to authorize a substitution (4 casters with locking devices instead of 2 with and 2 without) so my order could arrive (without additional cost to me) in a more timely manner. Ultimately I received my original order, which was fine. I appreciated that they made the effort to expedite my order.

Fair Price Fair Price, On time delivery, Good Product. Would have given 5 stars but one of the casters was missing the grip ring on the fastening post. Update…the day after seeing my original 4 Star review, I received an email from Jacob at Faultless Caster. He informed me that a replacement was on the way. Super customer service updated my review to 5 stars. I highly recommend this company.

Look for USA model casters! The casters I bought are *not* made in China! I avoid supporting communism whenever I can. Watch what you purchase, because not all of their products are made in the USA. The casters I bought (for a few dollars more than the communist casters) are very high quality and work flawlessly.