Still don't have my order Still don't have my order. I ordered some compression casters almost a month ago and they've been delayed at the factory three times now. I appreciate that Customer Service has been keeping me updated and notified about the delays, but that doesn't help me with getting my order. I've had to turn to another company and am hoping the order shows up at some point.

I placed an order for casters on… I placed an order for casters on 5/2/19. On 5/10 I called to find out when my order would ship. I was told they were waiting for a component to complete the order. I've sent additional emails on 6/25 and 6/29 asking about my order but now I can't get a response. Very disappointed with Faultless Caster.

Customer service is on their game! Within roughly an hour of placing my order (casters without brakes), I was contacted by a Faultless Caster employee explaining that the item I ordered was out of stock and wouldn't be restocked for a few more weeks. They offered to send me the same casters I had ordered but with brakes at no extra charge. I accepted their offer and the casters were at my house in no time at all. Easy to work with and the casters are just as pictured.

Look for USA model casters! The casters I bought are *not* made in China! I avoid supporting communism whenever I can. Watch what you purchase, because not all of their products are made in the USA. The casters I bought (for a few dollars more than the communist casters) are very high quality and work flawlessly.

Customer Service is OUTSTANDING!!!! Customer Service is OUTSTANDING!!!! I placed an order, item was on back order, they called me to let me know about the delay......they called me!!!!!! The representative wanted to make sure this delay wouldn't effect my project deadline. That is awesome!!! Once I received my order, I realized I needed something a little different. I called and they walked me through their products and helped me get what I needed. Everyone was very very helpful. I would give you 10 stars!!!