I ordered 4 of the Shepherd Ball… I ordered 4 of the Shepherd Ball Casters in satin chrome. These were for an antique dresser I refinished. They are beautiful! The finish is deep and lustrous. I was very impressed. They function well too. Very smooth rolling. I only got an order confirmation when I placed the order, but never a shipping confirmation. So I was pleasantly surprised when they showed up only 4 days later. I would recommend Faultless Caster, especially for these particular casters.

Fair Price Fair Price, On time delivery, Good Product. Would have given 5 stars but one of the casters was missing the grip ring on the fastening post. Update…the day after seeing my original 4 Star review, I received an email from Jacob at Faultless Caster. He informed me that a replacement was on the way. Super customer service updated my review to 5 stars. I highly recommend this company.

I placed an order for casters on… I placed an order for casters on 5/2/19. On 5/10 I called to find out when my order would ship. I was told they were waiting for a component to complete the order. I've sent additional emails on 6/25 and 6/29 asking about my order but now I can't get a response. Very disappointed with Faultless Caster.

Easy to navigate, comprehensive website Easy to navigate website and detailed descriptions of casters made matching them to our old ones a breeze. What an excellent source for replacements!

Customer service is on their game! Within roughly an hour of placing my order (casters without brakes), I was contacted by a Faultless Caster employee explaining that the item I ordered was out of stock and wouldn't be restocked for a few more weeks. They offered to send me the same casters I had ordered but with brakes at no extra charge. I accepted their offer and the casters were at my house in no time at all. Easy to work with and the casters are just as pictured.