Still don't have my order Still don't have my order. I ordered some compression casters almost a month ago and they've been delayed at the factory three times now. I appreciate that Customer Service has been keeping me updated and notified about the delays, but that doesn't help me with getting my order. I've had to turn to another company and am hoping the order shows up at some point.

New Casters Appear Used We purchased a set of new casters, but they are very dirty and scuffed. They look like used items, but I suspect they were simply poorly handled prior to shipment. The casters are fully operational. I appreciate your response and willingness to resolve the issue. Fortunately, we are able to use the casters we received.

Confusing fulfillment My only complaint was that I called the 800 number on the site to ask questions about the product and talked to somebody at a distributor who was not the distributor who ended up fulfilling the order, so when I called back to track the order, it was a bit of a ordeal to figure out where it was, etc. The person at the original distributor was extremely helpful in tracking down where my order actually was, but it was just a bit confusing. In the end, the product was just what I needed and worked great!

Look for USA model casters! The casters I bought are *not* made in China! I avoid supporting communism whenever I can. Watch what you purchase, because not all of their products are made in the USA. The casters I bought (for a few dollars more than the communist casters) are very high quality and work flawlessly.

Customer service is on their game! Within roughly an hour of placing my order (casters without brakes), I was contacted by a Faultless Caster employee explaining that the item I ordered was out of stock and wouldn't be restocked for a few more weeks. They offered to send me the same casters I had ordered but with brakes at no extra charge. I accepted their offer and the casters were at my house in no time at all. Easy to work with and the casters are just as pictured.