Confusing fulfillment My only complaint was that I called the 800 number on the site to ask questions about the product and talked to somebody at a distributor who was not the distributor who ended up fulfilling the order, so when I called back to track the order, it was a bit of a ordeal to figure out where it was, etc. The person at the original distributor was extremely helpful in tracking down where my order actually was, but it was just a bit confusing. In the end, the product was just what I needed and worked great!

Great selection I bought 16 casters for 4 storage units. They arrived promptly with no issues. The casters I used were basic and sturdy, what I wanted, with 2" wide wheels that worked on carpet. They were less expensive than local woodworking stores and had greater capacity. I also was very impressed with the variety of casters they offer after looking at the easy to use website. This is definitely the place to look for casters. I'd go back with my next wheeled project without any hesitation.

Long wait for order, good agent Customer service agent over the phone was very nice and helpful with my order though I did have to call back after a few days because I hadn't been sent an invoice/receipt. She remedied that right away. I live in Los Angeles and will be picking my casters up in Irvine (we have porch bandits), my only gripe is that I have to wait TWO weeks (at least) for them to arrive at the Irvine CA location and I could really use them now. It seems in this day and age two weeks is an inordinate time to wait for a delivery.

Fair Price Fair Price, On time delivery, Good Product. Would have given 5 stars but one of the casters was missing the grip ring on the fastening post. Update…the day after seeing my original 4 Star review, I received an email from Jacob at Faultless Caster. He informed me that a replacement was on the way. Super customer service updated my review to 5 stars. I highly recommend this company.

I highly recommend Faultless Caster Very reasonable prices for American made quality casters. Customer service was easy to contact, very personable, and very helpful. I highly recommend Faultless Caster and will be doing business with them again!