Great selection I bought 16 casters for 4 storage units. They arrived promptly with no issues. The casters I used were basic and sturdy, what I wanted, with 2" wide wheels that worked on carpet. They were less expensive than local woodworking stores and had greater capacity. I also was very impressed with the variety of casters they offer after looking at the easy to use website. This is definitely the place to look for casters. I'd go back with my next wheeled project without any hesitation.

Not sure what happened Not sure what happened, but it seems like my online order was lost. I called about two weeks after I put in my order and, while the person I spoke with on the phone was very nice, she couldn't find any trace of my order and had to investigate further. She said she was going to call me back, with an update but never did. I did, however, receive an order update shortly thereafter via email stating that my order had been shipped via ups and provided a tracking number. Today is a few days after that and I've attempted to use the provided tracking number, however the UPS site notifies me that it is an invalid tracking number. I'll keep trying, but seems like a lot of hassle for a couple casters.

These were the only viable 4" casters… These were the only viable 4" casters with 2" tread width (important for use on grass). High quality build, even come with greasing adapters.

Ordered on-line from Faultless Ordered on-line from Faultless, had no idea that they are distributed by a local vender. The local vendor is at the mercy of Faultless. So they have no answers for me. We purchased on 1/24/2019 and haven't heard anything from Faultless since then, we are hounding the local distributor for answer. So in turn he hounding Faultless for answers.

Confusing fulfillment My only complaint was that I called the 800 number on the site to ask questions about the product and talked to somebody at a distributor who was not the distributor who ended up fulfilling the order, so when I called back to track the order, it was a bit of a ordeal to figure out where it was, etc. The person at the original distributor was extremely helpful in tracking down where my order actually was, but it was just a bit confusing. In the end, the product was just what I needed and worked great!