
JL
GBStopped drafts at the right price I ordered two tempered glass inserts for my gas fireplaces, which were previously covered only by a metal mesh insert. The addition of the glass inserts has stopped the cold air draft from the fireplaces in my home. The price, service and delivery from Fire Pits USA were excellent!

Kendra Vengrin
GBIncorrect products received, ongoingcustomer service confusion We ordered 2 fireplaces and the sales rep ordered the wrong products. We haven't been able to resolve this issue with the company, despite over 100 emails and phone calls to attempt to return these incorrect items. It's been the most frustrating customer service experience we've ever managed.

Barbara Zia
GBGreat fireplace and buying experience Buying experience was superb from online order placement to delivery to set up. Communication with Fire Pits USA was perfect—just enough. We love the warmth and glow the electric fireplace adds to the room. And it’s more environmentally sustainable than wood or gas burning. Plus, no messy ashes or smell. We couldn't be happier.

Larry Starr
GBGreat price and quick shipping. Received fireplace stove 5 days after placing order in excellent condition. They had the best price I could find. Very happy with purchase.

Brent
GBGreat Shopping Experience As advertised, Fire Pits USA both price matched a lower price and applied a further discount for signing up for future offers. Communication was quick and good and shipping was fast. Very satisfied.