This company is a joke they lie This company is incredibly disappointing. They falsely claimed to have the parts I needed in stock and proceeded to place an order. However, despite their assurances they did not have them, I never received any emails from them stating they did not but only one with a 50 dollar gift card to order more from them. When I requested proof, they sent screenshots of emails that appeared to be copied and pasted. Dealing with them has been nothing but frustrating, and I have no intention of ever ordering from them again. Save yourself the hassle, time, and money by avoiding this unreliable company."

I've been trying to get a refund for an… I've been trying to get a refund for an item that was delayed, and not as described in the picture. hence, I had to obtain from a local seller, at a lower price. Now, the company is claiming it was a "special order" item,and not returnable, although it is not described as such in the online catalog. Poor communication, seems to be Bots when an inquiry is emailed. A person from another country calls, with no knowledge of the issue. He wants to sell you a fire pit. Don't waste your money or time with this company. As far as the "please contact us directly" response, I've tried calling several times and I get, All of our agents are busy, wait time is 5 minutes. After about 10 minutes, the line just hangs up, no one ever answers.

I needed to address an issue with the… I needed to address an issue with the wheels on a new Napoleon Rogue grill, I had just acquired, they wouldn’t clear a mat on the way to a storage area for the grill. I contacted Napoleon and they suggested an upgrade and provided a part number. I entered the part number on a search and ‘Fire Pits USA’, came up!!! Their website was easy to navigate, I found the part, the cost was reasonable, they offered free shipping, provided an additional discount, shipped immediately, and the part was OEM!!! Thank you! I have since installed the wheels, which came with exceptional instructions, to do the the job, from A to Z!!! The wheels solved my issues with the mat!!! I have been grilling for over fifty years and, now, have a grill that will most likely outlive me!!! Humbly and respectfully, FLK

Great fireplace and buying experience Buying experience was superb from online order placement to delivery to set up. Communication with Fire Pits USA was perfect—just enough. We love the warmth and glow the electric fireplace adds to the room. And it’s more environmentally sustainable than wood or gas burning. Plus, no messy ashes or smell. We couldn't be happier.

This fireplace was packaged with… This fireplace was packaged with extreme care and was very detailed in the installation manual. The product is amazing and was the perfect addition to our home. Excellent product!