
Michael JDM
GBTerrible Customer Service, Terrible Customer Service, Shipped wrong product, then shipped back immediatly - every time I call asking where my refund is customer service attempts to delay and makes up excuses. I hear a different story from customer service every time. Would not recommend doing business with this company. Reporting to CC as fraud

JL
GBStopped drafts at the right price I ordered two tempered glass inserts for my gas fireplaces, which were previously covered only by a metal mesh insert. The addition of the glass inserts has stopped the cold air draft from the fireplaces in my home. The price, service and delivery from Fire Pits USA were excellent!

Patrick S
GBI think I was scammed I ordered this on February 1 and still have not received my product. The confirmation of shipping gives a tracking number that does not work with UPS. I’ve emailed fire pits and they have not responded. I think I have been scammed.

James Lobb
GBThis fireplace was packaged with… This fireplace was packaged with extreme care and was very detailed in the installation manual. The product is amazing and was the perfect addition to our home. Excellent product!

Cindy
GBExceptional customer service and shipping process was accurate, easy, and right on time! We purchased a new grill (Mother's Day gift for me) and one of the accessories was a 14" pizza tray, specifically made for the grill. We looked at many different sites and Fire Pits USA was the only one to have it stocked, best overall pricing, and their customer service was expectional. The shipping process was smooth and right on time. Overall, the experience exceeded my expectations. Highly recommend Fire Pits USA.