Fire Pits USA

121 S. Tejon Street Suite 201, 80903, Colorado Springs, United States
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3.35
Based on 20 Reviews

5

50.00%

4

10.00%

3

0.00%

2

5.00%

1

35.00%
About Fire Pits USA

Fire Pits USA is a leading online store that specializes in providing high-quality fire pits and related accessories. With a commitment to offering the best products and exceptional customer service, Fire Pits USA has quickly become a trusted source for outdoor enthusiasts and homeowners looking to add warmth and style to their outdoor living spaces. At Fire Pits USA, you'll find a wide selection of fire pits, ranging from classic wood-burning designs to contemporary gas-powered models. Each fire pit is crafted with the finest materials and attention to detail, ensuring that it will provide years of reliable use and enjoyment. In addition to fire pits, Fire Pits USA also offers a range of accessories to enhance your outdoor experience, including grills, cooking tools, and covers to protect your fire pit from the elements. With a dedication to customer satisfaction, Fire Pits USA is proud to offer fast, reliable shipping and a hassle-free returns policy. Whether you're a seasoned outdoor enthusiast or just getting started, Fire Pits USA is your go-to source for high-quality fire pits and accessories.

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Benjamin Short Jr
GB

I received my Napoleon Prestige 500 I received my Napoleon Prestige 500 yesterday and it appears all items I ordered are correct. The only thing preventing me from giving a 5 star rating has to do with the shipment tracking. The last check told me it had been delivered, however it only arrived the next day!

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Fred Kennedy
GB

I needed to address an issue with the… I needed to address an issue with the wheels on a new Napoleon Rogue grill, I had just acquired, they wouldn’t clear a mat on the way to a storage area for the grill. I contacted Napoleon and they suggested an upgrade and provided a part number. I entered the part number on a search and ‘Fire Pits USA’, came up!!! Their website was easy to navigate, I found the part, the cost was reasonable, they offered free shipping, provided an additional discount, shipped immediately, and the part was OEM!!! Thank you! I have since installed the wheels, which came with exceptional instructions, to do the the job, from A to Z!!! The wheels solved my issues with the mat!!! I have been grilling for over fifty years and, now, have a grill that will most likely outlive me!!! Humbly and respectfully, FLK

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Frank hamzaj
GB

This company is a joke they lie This company is incredibly disappointing. They falsely claimed to have the parts I needed in stock and proceeded to place an order. However, despite their assurances they did not have them, I never received any emails from them stating they did not but only one with a 50 dollar gift card to order more from them. When I requested proof, they sent screenshots of emails that appeared to be copied and pasted. Dealing with them has been nothing but frustrating, and I have no intention of ever ordering from them again. Save yourself the hassle, time, and money by avoiding this unreliable company."

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Cindy
GB

Exceptional customer service and shipping process was accurate, easy, and right on time! We purchased a new grill (Mother's Day gift for me) and one of the accessories was a 14" pizza tray, specifically made for the grill. We looked at many different sites and Fire Pits USA was the only one to have it stocked, best overall pricing, and their customer service was expectional. The shipping process was smooth and right on time. Overall, the experience exceeded my expectations. Highly recommend Fire Pits USA.

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Kendra Vengrin
GB

Incorrect products received, ongoingcustomer service confusion We ordered 2 fireplaces and the sales rep ordered the wrong products. We haven't been able to resolve this issue with the company, despite over 100 emails and phone calls to attempt to return these incorrect items. It's been the most frustrating customer service experience we've ever managed.

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