Barbara Zia
GBGreat fireplace and buying experience Buying experience was superb from online order placement to delivery to set up. Communication with Fire Pits USA was perfect—just enough. We love the warmth and glow the electric fireplace adds to the room. And it’s more environmentally sustainable than wood or gas burning. Plus, no messy ashes or smell. We couldn't be happier.
Frank hamzaj
GBThis company is a joke they lie This company is incredibly disappointing. They falsely claimed to have the parts I needed in stock and proceeded to place an order. However, despite their assurances they did not have them, I never received any emails from them stating they did not but only one with a 50 dollar gift card to order more from them. When I requested proof, they sent screenshots of emails that appeared to be copied and pasted. Dealing with them has been nothing but frustrating, and I have no intention of ever ordering from them again. Save yourself the hassle, time, and money by avoiding this unreliable company."
JL
GBStopped drafts at the right price I ordered two tempered glass inserts for my gas fireplaces, which were previously covered only by a metal mesh insert. The addition of the glass inserts has stopped the cold air draft from the fireplaces in my home. The price, service and delivery from Fire Pits USA were excellent!
Deezey
GBProduct is not as long as advertised Product is not as long as advertised. I expected 25ft. I got 2 sections of 10ft each. I reached out to them for a solution. I received an email saying they would get back to me. Haven’t heard anything yet. A bit disappointed in their customer service.
George
GBYou have not shipped my orders. -