VERY CRAPPY… Product shown and description did not reflect actual product. Customer service is non-existent. No calls returned, ever. No complaints taken. DO NOT ORDER FROM THIS COMPANY

Horrible customer service Ordered a copper colored gas stove with accessories. Charged immediately, and accessories came immediately, but the stove, as it turns out, it was a 'special order' because of color. Tried calling, most time getting voicemail and NEVER a call back. When I did speak to a human, I got the same response--" 2-3 weeks, but we have a black one that we can ship right away." Still haven't heard anything after numerous attempts. Trying to cancel, but had no luck with that either. Terrible company. Do not deal with them!! Frustrated.

Long wait for part the had to be modified Took a long time for the burner for my triangle glass tube heater to arrive and when it did was not the same size as the original. Fortunately I was able to modify the holes to center the burner directly under the glass tube.

Much better - We are happy campers. Latest: We received the product in a timely manner. We are VERY happy with it so far. It has been installed and works well. As other people have noted, the fan on the heating component is a bit loud, but that is a Dimplex issue, not a Belle Flame issue. We are happy with Belle Flame's service. Update: Belle Flame has issued a refund, and have invited us to re-order to facilitate immediate shipping. Will update this review when we receive the product. We bought an electric fireplace from this company weeks ago. TODAY, they called and claimed they didn't get our money from PayPal. Why did they wait until today to make this claim? So, we contacted PayPal and PayPal confirms this vendor DID get their funds. Very sketchy. We've never had any trouble with PayPal and reputable vendors. This stinks to high heaven. I will post again if this is eventually resolved fairly. We either want our money back or we want our fireplace delivered as promised on time.

Ordered heater parts ,two weeks waiting… Ordered heater parts ,two weeks waiting , no parts. Tried using their immediate chat, still waiting for response. Several emails to the company, no response. Re directed phone calls. Folks, don’t buy from this company. My bank is now going after my money. They were responsive to take that!!