Awful customer service Awful customer service. I specifically asked the fellow if this set of logs included everything needed to just attach the propanegas line. Yes maam. It didn’t! And he refused to accept a return until many weeks of back and forth then he was taking a huge restocking fee and I had to pay to return! These are very heavy!

I LOVE BELLE FLAME!!! I LOVE BELLE FLAME!!!! My new fireplace looks beautiful. It was just what I was looking for. Lionel provided excellent customer service when I had a question and helped me through the whole process. You can trust Belle Flame with your fireplace needs.

Thank you for the support I called the company multiple times during the process of my purchase and their customer service was great. I had a number of questions before I bought the Dimplex Evolve and customer support was patient and thoroughly answered my questions. The next couple of times I called was in regards to the delivery of my item. Both times I chose to get a call back and they responded a lot faster than the estimated time given! Thanks

I was in search of an affordable custom… I was in search of an affordable custom fire pit that was able to store the propane tank inside for our swim club. We are very happy with the Outdoor Fire Pit and added the burner cover and wind guard. Thank-you for the discount due to the sale and the additional lava rock and for your service and quality! We definitely will recommend your products to others.

Fireplace screen arrived earlier than… Fireplace screen arrived earlier than expected. The carton was a little ragged, but the screen was in good shape except for a chipped magnetic bottom block where the doors meet upon closure.