Belle Flame website is user friendly to… Belle Flame website is user friendly to order a product. The process went smoothly and the arrival of the stove as promised within 5 weeks which did happen. There was no damage when inspected and the delivery carrier service was very accommodating

Much better - We are happy campers. Latest: We received the product in a timely manner. We are VERY happy with it so far. It has been installed and works well. As other people have noted, the fan on the heating component is a bit loud, but that is a Dimplex issue, not a Belle Flame issue. We are happy with Belle Flame's service. Update: Belle Flame has issued a refund, and have invited us to re-order to facilitate immediate shipping. Will update this review when we receive the product. We bought an electric fireplace from this company weeks ago. TODAY, they called and claimed they didn't get our money from PayPal. Why did they wait until today to make this claim? So, we contacted PayPal and PayPal confirms this vendor DID get their funds. Very sketchy. We've never had any trouble with PayPal and reputable vendors. This stinks to high heaven. I will post again if this is eventually resolved fairly. We either want our money back or we want our fireplace delivered as promised on time.

Why can I not give Belle Flame TEN… Why can I not give Belle Flame TEN stars !!! I was in a tizzy when the installer for my new gas heating stove told me I needed a metal sheet over my rug prior to installation. I placed the order online (for an Ember Defender) late Sunday night - and the Ember Defender was delivered to my home before the end of the week. The manner of delivery showed the great care Belle Flame took to ensure my item was delivered in pristine condition. I immediately called my installer and told him to recommend Belle Flame to any other customer needing accessories/installation parts. I was skeptical ordering from a company I was unfamiliar with ... But how fortunate I came across Belle Flame. Thank You !!! Highly recommend.

Ordered heater parts ,two weeks waiting… Ordered heater parts ,two weeks waiting , no parts. Tried using their immediate chat, still waiting for response. Several emails to the company, no response. Re directed phone calls. Folks, don’t buy from this company. My bank is now going after my money. They were responsive to take that!!

Thank you for the support I called the company multiple times during the process of my purchase and their customer service was great. I had a number of questions before I bought the Dimplex Evolve and customer support was patient and thoroughly answered my questions. The next couple of times I called was in regards to the delivery of my item. Both times I chose to get a call back and they responded a lot faster than the estimated time given! Thanks