James Bunn
GBLong wait for part the had to be modified Took a long time for the burner for my triangle glass tube heater to arrive and when it did was not the same size as the original. Fortunately I was able to modify the holes to center the burner directly under the glass tube.
William Fannin
GBVERY CRAPPY… Product shown and description did not reflect actual product. Customer service is non-existent. No calls returned, ever. No complaints taken. DO NOT ORDER FROM THIS COMPANY
Catherine Biddle
GBI LOVE BELLE FLAME!!! I LOVE BELLE FLAME!!!! My new fireplace looks beautiful. It was just what I was looking for. Lionel provided excellent customer service when I had a question and helped me through the whole process. You can trust Belle Flame with your fireplace needs.
customer
GBOrdered heater parts ,two weeks waiting… Ordered heater parts ,two weeks waiting , no parts. Tried using their immediate chat, still waiting for response. Several emails to the company, no response. Re directed phone calls. Folks, don’t buy from this company. My bank is now going after my money. They were responsive to take that!!
Charles Carey
GBFireplace screen arrived earlier than… Fireplace screen arrived earlier than expected. The carton was a little ragged, but the screen was in good shape except for a chipped magnetic bottom block where the doors meet upon closure.