Fireplace screen arrived earlier than… Fireplace screen arrived earlier than expected. The carton was a little ragged, but the screen was in good shape except for a chipped magnetic bottom block where the doors meet upon closure.

This company is a scam!! This company is a scam!!! I ordered and paid for log sent at the end of November, 2023. Lionel keeps telling me he has log set but credit company has to issues a refund and I need to re order. Refund should be in my account within 30 days. Still has not arrived in account. I'm notifying my credit card company and authorities regarding consumer fraud!!!! BUYER BEWARE!!!

Awful customer service Awful customer service. I specifically asked the fellow if this set of logs included everything needed to just attach the propanegas line. Yes maam. It didn’t! And he refused to accept a return until many weeks of back and forth then he was taking a huge restocking fee and I had to pay to return! These are very heavy!

It’s been over 3 months since ordering… It’s been over 3 months since ordering a part for my grill. I’m still waiting… Said they would call me back on what’s taking the production so long. They never called back…

Horrible customer service Ordered a copper colored gas stove with accessories. Charged immediately, and accessories came immediately, but the stove, as it turns out, it was a 'special order' because of color. Tried calling, most time getting voicemail and NEVER a call back. When I did speak to a human, I got the same response--" 2-3 weeks, but we have a black one that we can ship right away." Still haven't heard anything after numerous attempts. Trying to cancel, but had no luck with that either. Terrible company. Do not deal with them!! Frustrated.