There aren’t enough good things to say… There aren’t enough good things to say about Belle Flame! I recently reached out to them with inquiries about a couple different products. The customer service I received was spot on. They were extremely knowledgeable and thorough with answering any questions I had. If you’re looking for quality, this is your place!

I was in search of an affordable custom… I was in search of an affordable custom fire pit that was able to store the propane tank inside for our swim club. We are very happy with the Outdoor Fire Pit and added the burner cover and wind guard. Thank-you for the discount due to the sale and the additional lava rock and for your service and quality! We definitely will recommend your products to others.

Thank you for the support I called the company multiple times during the process of my purchase and their customer service was great. I had a number of questions before I bought the Dimplex Evolve and customer support was patient and thoroughly answered my questions. The next couple of times I called was in regards to the delivery of my item. Both times I chose to get a call back and they responded a lot faster than the estimated time given! Thanks

Ordered heater parts ,two weeks waiting… Ordered heater parts ,two weeks waiting , no parts. Tried using their immediate chat, still waiting for response. Several emails to the company, no response. Re directed phone calls. Folks, don’t buy from this company. My bank is now going after my money. They were responsive to take that!!

Experience was Excellent Experience was Excellent. I ordered the ember media kit for my Amantii electric fireplace from Belle Flame. The ordering process was fast and easy. Although there was an issue with the tracking number, Belle Flame's support team responded promptly and provided an updated tracking number. The delivery was not delayed, and I would certainly recommend Belle Flame!