James Bunn
GBLong wait for part the had to be modified Took a long time for the burner for my triangle glass tube heater to arrive and when it did was not the same size as the original. Fortunately I was able to modify the holes to center the burner directly under the glass tube.
Lunant
GBThank you for the support I called the company multiple times during the process of my purchase and their customer service was great. I had a number of questions before I bought the Dimplex Evolve and customer support was patient and thoroughly answered my questions. The next couple of times I called was in regards to the delivery of my item. Both times I chose to get a call back and they responded a lot faster than the estimated time given! Thanks
Catherine Biddle
GBI LOVE BELLE FLAME!!! I LOVE BELLE FLAME!!!! My new fireplace looks beautiful. It was just what I was looking for. Lionel provided excellent customer service when I had a question and helped me through the whole process. You can trust Belle Flame with your fireplace needs.
Toma Khan
GBGas Logs My journey began with a chat where I made a purchase. The representative was responsive and provided clear guidance throughout. The shipment of fire pit logs arrived promptly. However, during transit, one of the ceramic logs was damaged. I promptly contacted Belle Flame Direct via email regarding the issue, and once again, their response was very prompt. I was informed that the manufacturer was currently out of stock of the specific log. They assured me that the replacement piece would be shipped from the manufacturer within approximately 5-6 weeks. As of writing this review, I'm only 10 days into the estimated 5-6 week waiting period. I remain hopeful that the replacement log will arrive by June.
Mary Boryc
GBI was in search of an affordable custom… I was in search of an affordable custom fire pit that was able to store the propane tank inside for our swim club. We are very happy with the Outdoor Fire Pit and added the burner cover and wind guard. Thank-you for the discount due to the sale and the additional lava rock and for your service and quality! We definitely will recommend your products to others.