Responsive Customer Support I had a small issue with my order but their customer support team was super reaponsive.They do their best to ensure my satisfaction.Recommended!

Convenience and Quality So convenient to order and receive at home. Let it sit for 48 hours before sleeping on. The firmness is perfect. Very satisfied with the comfort and quality of the mattress.

The order confirmation showed the wrong… The order confirmation showed the wrong product was ordered. I sent three different emails pointing this out and received no response about how this could be fixed. The charge went through the day after the order but a month later we still have not received the mattress pad or any response to our emails.

DELIVERED TO WRONG ADDRESS AND I HAVE… DELIVERED TO WRONG ADDRESS AND I HAVE BEEN WAITING FOR ALMOST 3 WEEKS TO RESOLVE. BED STORY WANTED ME TO PAY SHIPPING TO CORRECT ADDRESS AT A COST TO ME OF $180.00 AND THEY WOULD REFUND. THIS IS NOT HOW CUSTOMER SATISFACTION WORKS

Very comfortable, great quality This hybrid mattress is really impressive. It's made well, is very comfortable, and it looks nice, too. I ordered this mattress to replace a traditional mattress that we have. We like this BedStory mattress so much better! SETTING UP Setting up this mattress is very easy. Once we unwrapped/unrolled the mattress we let it sit for a day before using it. By the next day, it was uncompressed and ready to use. QUALITY The craftsmanship of this mattress is high quality. All the stitching and visible surfaces look very good. The material feels soft and comfortable. We have other BedStory products and appreciate the quality this company produce