Very comfortable, great quality This hybrid mattress is really impressive. It's made well, is very comfortable, and it looks nice, too. I ordered this mattress to replace a traditional mattress that we have. We like this BedStory mattress so much better! SETTING UP Setting up this mattress is very easy. Once we unwrapped/unrolled the mattress we let it sit for a day before using it. By the next day, it was uncompressed and ready to use. QUALITY The craftsmanship of this mattress is high quality. All the stitching and visible surfaces look very good. The material feels soft and comfortable. We have other BedStory products and appreciate the quality this company produce

Bedstory is one few beds… Bedstory is one of the few beds I can sleep in with my bad back, that is also available to order online in a box. Super convenient and worth the price. Fast shipping and delivery. There was an exception during shipping but it was shown in tracking exactly what was going on.

Scammers! I received a flimsy, cheap mattress. I was beyond shocked and sent an email to get a return started. (You cannot speak with anyone and there’s no contact info except an email). The first email I sent— I received a response questioning why I would like to return it and them wanting to “fix” the issue. I responded with my honest opinion and they never responded again. I’ve sent 3 more emails since then. No response. DO NOT BUY FROM HERE.

Buyer Beware Bought a mattress with a 10yr warranty, mattress started off decent, then started to sag and lump. Contacted CS who asked for order number, pictures etc… told me give them a day, 3 weeks later and 3 requests for updates no response from CS…. Buyer Beware

Service and shipping good, product not so much Service and shipping was all good, however the product doesn't offer any support. Would start out in the evening feeling comfortable, but after a couple of hours from my shoulders to hips the topper compressed to a half inch thickness, and felt like I was laying on the floor. Didn't have the body cradling feeling I was hoping for. Am 6' and 200lbs, and this happened after about 3 weeks. Product also made in china. Would not recommend.