DELIVERED TO WRONG ADDRESS AND I HAVE… DELIVERED TO WRONG ADDRESS AND I HAVE BEEN WAITING FOR ALMOST 3 WEEKS TO RESOLVE. BED STORY WANTED ME TO PAY SHIPPING TO CORRECT ADDRESS AT A COST TO ME OF $180.00 AND THEY WOULD REFUND. THIS IS NOT HOW CUSTOMER SATISFACTION WORKS

The order confirmation showed the wrong… The order confirmation showed the wrong product was ordered. I sent three different emails pointing this out and received no response about how this could be fixed. The charge went through the day after the order but a month later we still have not received the mattress pad or any response to our emails.

Bedstory is one few beds… Bedstory is one of the few beds I can sleep in with my bad back, that is also available to order online in a box. Super convenient and worth the price. Fast shipping and delivery. There was an exception during shipping but it was shown in tracking exactly what was going on.

Excellent Customer Service Had a few questions about my order, and the customer service team was fantastic! Responsive, friendly, and resolved my queries promptly. Great customer support!

Great value for the money. Delivery was great, unboxing experience was great. Followed the instructions and the mattress inflated as promised. No weird smells, no stains. Honestly, great for the price. I personally prefer a firmer mattress and this one is a bit soft. However, I'm not waking up with aches like I did with my last mattress. I have chronic back pain and this one has not been giving me any back issues. Very comfortable otherwise.