Ordering online was easy Ordering online was easy, clear and simple. The company also kept sending me follow up emails as the fireplace was going through the shipment motions. Also when received it, there was no scratches or dents. I would highly recommend US fire place to all my friends and family!

I think I’ve been scammed!!! I placed my order 3/20/24 and at the time the shipping said a week. I began receiving emails that they were preparing my order. About three weeks ago I began inquiring on where my order was. I’ve been told it was shipped three times only to have them pretend we haven’t spoken and tell me it’s shipped the next time I inquire. I’m pretty sure I’ve been scammed out of $1,400. Even if I ever do receive the order they falsely advertise shipping times and provide the worst customer service ever. I won’t ever order from this company again and I will report the fraud to my card company today if I don’t receive the product.

Stove vent kit success! Easy check-out, quick delivery, and product as described. Fortunately, the delivery service didn’t bend the product because there was no padding or protection inside the large cardboard box. That was a little risky given past experiences with some delivery services.

Regarding the two chiney vent kits Regarding the two chiney vent kits: Speedy delivery, all components accounted for. Paint finishes were just okay as some had what looked like paint splatter, but you really can't see it from te ground, so it's fine. Excellent communication with me regarding shipping timeline, I really appreciated this. The stainless steel sheet metal chimney cap was pretty to look at, but the mount tabs break easily as stainless isn't a very ductile metal. I was still able to mount it in the end and everything worked out great.

High value After 7months in storage we installed our 34” malm in our 12’ living rm as a sculptural accent. Works perfectly very fair pricing. Excellent service. Would buy again. Thanks.