Prompt Delivery of Quality Product My old Breckwell pellet stove died on Halloween night. Ordered a new one from US Fireplace that night. Unit arrived 15 days later in perfect condition. Company kept me informed and answered any questions I had. Pleased with the experience and will recommend.

BAD CUSTOMER SERVICE AFTER SALE Our insert came in damaged and they could not replace it! it has been at least 2 months and they have been unresponsive for a promised refund!! They continue to say its in process and it will be refunded tomorrow

I think I’ve been scammed!!! I placed my order 3/20/24 and at the time the shipping said a week. I began receiving emails that they were preparing my order. About three weeks ago I began inquiring on where my order was. I’ve been told it was shipped three times only to have them pretend we haven’t spoken and tell me it’s shipped the next time I inquire. I’m pretty sure I’ve been scammed out of $1,400. Even if I ever do receive the order they falsely advertise shipping times and provide the worst customer service ever. I won’t ever order from this company again and I will report the fraud to my card company today if I don’t receive the product.

Ordering online was easy Ordering online was easy, clear and simple. The company also kept sending me follow up emails as the fireplace was going through the shipment motions. Also when received it, there was no scratches or dents. I would highly recommend US fire place to all my friends and family!

Cozy Coner Ny new fireplace unit has transformed my cold living room into a warm inviting relaxing place even on warm days. Just the fact that I can sit cuddle and let the motions of the diferente fire setting take me to a awwww moment is worth every cent. Lacing the order and time of delivery was quick. Custom service was professional and always available to answer question before and after purchase.