Stove vent kit success! Easy check-out, quick delivery, and product as described. Fortunately, the delivery service didn’t bend the product because there was no padding or protection inside the large cardboard box. That was a little risky given past experiences with some delivery services.

Price and Product Great. Shipments unclear. They worked with me on the price, provided all of the items I ordered and they arrived in perfect shape. The only thing I disliked, which is why i reduced the rating from 5 to 4 was the lack of clarity in when the items would ship and arrive. My order had multiple shipments from multiple locations, and in each shipment notification it noted ALL parts of the entire order being shipped, rather than the partial shipment. This led to questions about what was shipped, if items were missing, when the full shipment would actually arrive, etc, which led to me having to reach out by phone and try to get the answers.

High value After 7months in storage we installed our 34” malm in our 12’ living rm as a sculptural accent. Works perfectly very fair pricing. Excellent service. Would buy again. Thanks.

This company is the WORST!!! This company is the WORST!!!! Worst customer service experience or order experience I have ever had in my entire life. If I could give Negative stars I would.

Disappointed I bought a buck townsend ventless gas stove .I'm very disappointed the color of the black is so dull it does not look like in the add it came with a broken log the people would not send me a new one without a picture I told them I threw it out . The logs are so cheap they are made of Styrofoam and very cheap the whole stove is not worth the money I am very disappointed I'm ashamed to to have it in my house I wish I could return it and get my money back it is not worth what I paid I will probably have to sell it and buy something local , very very disappointed. Good luck to your co.pany.