This company is the WORST!!! This company is the WORST!!!! Worst customer service experience or order experience I have ever had in my entire life. If I could give Negative stars I would.

Disappointed I bought a buck townsend ventless gas stove .I'm very disappointed the color of the black is so dull it does not look like in the add it came with a broken log the people would not send me a new one without a picture I told them I threw it out . The logs are so cheap they are made of Styrofoam and very cheap the whole stove is not worth the money I am very disappointed I'm ashamed to to have it in my house I wish I could return it and get my money back it is not worth what I paid I will probably have to sell it and buy something local , very very disappointed. Good luck to your co.pany.

Very much disappointed Very much disappointed. After they had an issue with their system, they decide they want me to pay again, but I told him I already paid with PayPal and I showed him proof of that. They said they will take care of the case. Obviously they haven’t done anything, and after I went to PayPal to tell them that I never received the product, the company was lying saying they shipped the product and I received that it’s just a bunch of scumbags stay away

BAD CUSTOMER SERVICE AFTER SALE Our insert came in damaged and they could not replace it! it has been at least 2 months and they have been unresponsive for a promised refund!! They continue to say its in process and it will be refunded tomorrow

High value After 7months in storage we installed our 34” malm in our 12’ living rm as a sculptural accent. Works perfectly very fair pricing. Excellent service. Would buy again. Thanks.