They got the job done I purchased a new woodstove. Reps answered my questions, told me what they were going to do before I placed the order, and they performed. This is what I expect from a vendor. Based on competitive pricing and performance, I would use this company again without hesitation.

Cozy Coner Ny new fireplace unit has transformed my cold living room into a warm inviting relaxing place even on warm days. Just the fact that I can sit cuddle and let the motions of the diferente fire setting take me to a awwww moment is worth every cent. Lacing the order and time of delivery was quick. Custom service was professional and always available to answer question before and after purchase.

Very responsive shipped fireplace and… Very responsive shipped fireplace and received in days as I needed for new build. There was a slight buckle in top trim and I asked for replacement trim. However, they shipped and entire fireplace which I could not accept as I had already had to mount fireplace so as not to hold up subcontractors. But, they certainly tried to make it right and if I had different timing would have been good.

parts missing, us fireplace store dragging there feet false promises now ignoring me. parts missing, its been over 2 months one excuse after another. I filed a credit card dispute but may have been too late. If you buy from them immediately check your boxes for missing parts and damage. file a credit card dispute immediately otherwise they will stall past your 30 days. You can always remove the dispute if they resolve the issue with you.

Price and Product Great. Shipments unclear. They worked with me on the price, provided all of the items I ordered and they arrived in perfect shape. The only thing I disliked, which is why i reduced the rating from 5 to 4 was the lack of clarity in when the items would ship and arrive. My order had multiple shipments from multiple locations, and in each shipment notification it noted ALL parts of the entire order being shipped, rather than the partial shipment. This led to questions about what was shipped, if items were missing, when the full shipment would actually arrive, etc, which led to me having to reach out by phone and try to get the answers.