Cozy Coner Ny new fireplace unit has transformed my cold living room into a warm inviting relaxing place even on warm days. Just the fact that I can sit cuddle and let the motions of the diferente fire setting take me to a awwww moment is worth every cent. Lacing the order and time of delivery was quick. Custom service was professional and always available to answer question before and after purchase.

Fit as it was suppose to Fit as it was suppose to, can't wait to finish this project.

Very responsive shipped fireplace and… Very responsive shipped fireplace and received in days as I needed for new build. There was a slight buckle in top trim and I asked for replacement trim. However, they shipped and entire fireplace which I could not accept as I had already had to mount fireplace so as not to hold up subcontractors. But, they certainly tried to make it right and if I had different timing would have been good.

Scam- DO NOT ORDER FROM THEM In December 2023 I ordered a direct vent fireplace, surround trim kit, and termination kit for the installation of the fireplace. I was notified that they did not have the liquid propane version in stock but they said that if I agreed to purchase the natural gas version, they would send a free conversion kit. I agreed. They charged my credit card for all items. It is now April 22, 2024 and I have not received the conversion kit. The fireplace is useless to me without the conversion kit. They said the other items were out of stock. They offered to outsource those 2 item from another vendor for an additional $240.00 shipping fee. To make a long story shorter, they never sent the black surround or the termination kit and did not refund the $541.00 owed to me. Countless phone calls to a call center yielded no results. The company stopped responding to my calls in mid January. My credit card company helped obtain the refund for the items not received. I was basically scammed. I should have done my research on this so called company before I ordered. Learn from my mistake!!! Do not order from them.

Price and Product Great. Shipments unclear. They worked with me on the price, provided all of the items I ordered and they arrived in perfect shape. The only thing I disliked, which is why i reduced the rating from 5 to 4 was the lack of clarity in when the items would ship and arrive. My order had multiple shipments from multiple locations, and in each shipment notification it noted ALL parts of the entire order being shipped, rather than the partial shipment. This led to questions about what was shipped, if items were missing, when the full shipment would actually arrive, etc, which led to me having to reach out by phone and try to get the answers.