I think I’ve been scammed!!! I placed my order 3/20/24 and at the time the shipping said a week. I began receiving emails that they were preparing my order. About three weeks ago I began inquiring on where my order was. I’ve been told it was shipped three times only to have them pretend we haven’t spoken and tell me it’s shipped the next time I inquire. I’m pretty sure I’ve been scammed out of $1,400. Even if I ever do receive the order they falsely advertise shipping times and provide the worst customer service ever. I won’t ever order from this company again and I will report the fraud to my card company today if I don’t receive the product.

Terrible service and shady upcharge tactics I have never taken the time to write a review but working with this company was horrible and others should know about it. I placed an order back in Feb of 2024 for a log set. They followed up and said it would be ready in about 10-12 working days. I emailed them 4 weeks later wondering where my order was and they said its shipping now from the manufacturer. I waited another 4 weeks and emailed them again. They got back to me and said that it came in but instead of the $59.99 shipping cost they agreed upon selling me this log set for that it will now cost me an additional $100 . I had asked to provide me with the weight and box size as I would get my own carrier but no response. I then asked to speak to a manager and instead they decided to cancel my order. Be careful with this company they have so many positive reviews but they must hide the negative ones. What online company takes an order at a fixed price and then asks for another $100 for freight? Who cancels an order saying they did not have enough stock to fulfill the order when they told me just a few days earlier that the product came in? Please be aware of their terrible customer service, poor service, and shady upcharge tactics.

Scam- DO NOT ORDER FROM THEM In December 2023 I ordered a direct vent fireplace, surround trim kit, and termination kit for the installation of the fireplace. I was notified that they did not have the liquid propane version in stock but they said that if I agreed to purchase the natural gas version, they would send a free conversion kit. I agreed. They charged my credit card for all items. It is now April 22, 2024 and I have not received the conversion kit. The fireplace is useless to me without the conversion kit. They said the other items were out of stock. They offered to outsource those 2 item from another vendor for an additional $240.00 shipping fee. To make a long story shorter, they never sent the black surround or the termination kit and did not refund the $541.00 owed to me. Countless phone calls to a call center yielded no results. The company stopped responding to my calls in mid January. My credit card company helped obtain the refund for the items not received. I was basically scammed. I should have done my research on this so called company before I ordered. Learn from my mistake!!! Do not order from them.

Fit as it was suppose to Fit as it was suppose to, can't wait to finish this project.

Overall very happy Overall very happy. Shipping took a little longer than expected, but once it did ship communication was great and item arrived on time.