Ordering online was easy Ordering online was easy, clear and simple. The company also kept sending me follow up emails as the fireplace was going through the shipment motions. Also when received it, there was no scratches or dents. I would highly recommend US fire place to all my friends and family!

BAD CUSTOMER SERVICE AFTER SALE Our insert came in damaged and they could not replace it! it has been at least 2 months and they have been unresponsive for a promised refund!! They continue to say its in process and it will be refunded tomorrow

Regarding the two chiney vent kits Regarding the two chiney vent kits: Speedy delivery, all components accounted for. Paint finishes were just okay as some had what looked like paint splatter, but you really can't see it from te ground, so it's fine. Excellent communication with me regarding shipping timeline, I really appreciated this. The stainless steel sheet metal chimney cap was pretty to look at, but the mount tabs break easily as stainless isn't a very ductile metal. I was still able to mount it in the end and everything worked out great.

parts missing, us fireplace store dragging there feet false promises now ignoring me. parts missing, its been over 2 months one excuse after another. I filed a credit card dispute but may have been too late. If you buy from them immediately check your boxes for missing parts and damage. file a credit card dispute immediately otherwise they will stall past your 30 days. You can always remove the dispute if they resolve the issue with you.

This company is the WORST!!! This company is the WORST!!!! Worst customer service experience or order experience I have ever had in my entire life. If I could give Negative stars I would.