parts missing, us fireplace store dragging there feet false promises now ignoring me. parts missing, its been over 2 months one excuse after another. I filed a credit card dispute but may have been too late. If you buy from them immediately check your boxes for missing parts and damage. file a credit card dispute immediately otherwise they will stall past your 30 days. You can always remove the dispute if they resolve the issue with you.

Cozy Coner Ny new fireplace unit has transformed my cold living room into a warm inviting relaxing place even on warm days. Just the fact that I can sit cuddle and let the motions of the diferente fire setting take me to a awwww moment is worth every cent. Lacing the order and time of delivery was quick. Custom service was professional and always available to answer question before and after purchase.

Very much disappointed Very much disappointed. After they had an issue with their system, they decide they want me to pay again, but I told him I already paid with PayPal and I showed him proof of that. They said they will take care of the case. Obviously they haven’t done anything, and after I went to PayPal to tell them that I never received the product, the company was lying saying they shipped the product and I received that it’s just a bunch of scumbags stay away

They sold the item they didn’t have in… They sold the item they didn’t have in stock, made up the story that one of the remaining items was allocated for another customer and other last one was damaged. While i know this item was discontinued half a year ago, and i couldn’t believe my eyes when i saw it in stock. Then they started to push other models instead, i asked for refund multiple times, but they were insisting. Moreover they send multiple advertisement texts and emails about other products thay i was not interested in. Very bad experience. Zero stars.

This company is the WORST!!! This company is the WORST!!!! Worst customer service experience or order experience I have ever had in my entire life. If I could give Negative stars I would.