Gary Bender
GBVery Poor Customer Service The quilt I ordered is beautiful but much too small for a queen-size bed. When I emailed them that I would like to exchange it for a king-size, they implied it was not their fault and I should have checked the dimensions. It says "queen". And shipping back to China would be expensive, and would I just order a king at 15% off. Very poor customer service. Shady at best.
Susan Miller
GBI ordered pajamas and used their sizing… I ordered pajamas and used their sizing chart and they are too small. I asked to exchange them and they said I need to send them back to china at my own expense even though the return address on the package is in the US. They offered me a 15% discount on a new order. Are you joking? Misrepresenting where you are located should be unlawful. Live and learn.
Sandy
GBAmazing Those slippers are amazing! So stylish, comfortable, breathable! I couldn't find any better rest for my foot in a summer time.
Maria-Gracia
GBdishonest and lying company!… be careful In November I bought several things for more than $300 US, I warned them that the things had to arrive before December 20 because I was going out of the country… I NEVER received the shipment!!! and they insist that it arrived on December 20, which was the day I was traveling, but it never arrived since I was at home that entire day since my flight left at night. I'm still complaining to them to reimburse me and they don't want to do it!!! Every time I write to them they tell me to go and complain to the post office and when I go to the post office they tell me that the shipment never arrived. This company is the worst and poorly honest! They never refunded me!
Amy Reid
GBBuyer beware - total scam! I ordered $200 bedding which took several weeks to receive. I tried unsuccessfully to cancel the order. Once received I determined it wasn’t right for our home. The return process has been a series of emails for a week. You have 14 days from the received date to return and they have successfully taken 7 of those days. They give you the run around trying to push you not to return. Each email states another question or step in the process. The product has to be shipped back to China and I am responsible for the shipping cost. Fine - just send me the shipping return address. This company is a joke and a scam. BUYER BEWARE. I hope this review helps someone not go through what I am going through. Please send me the return shipping address!!!!