Returns are difficult Bought clothes online then wanted to return them because they didn’t fit quite right, and was told I would have to pay for return shipping from US to China. If I had known that, I wouldn’t have purchased them in the first place.

I ordered pajamas and used their sizing… I ordered pajamas and used their sizing chart and they are too small. I asked to exchange them and they said I need to send them back to china at my own expense even though the return address on the package is in the US. They offered me a 15% discount on a new order. Are you joking? Misrepresenting where you are located should be unlawful. Live and learn.

Very Poor Customer Service The quilt I ordered is beautiful but much too small for a queen-size bed. When I emailed them that I would like to exchange it for a king-size, they implied it was not their fault and I should have checked the dimensions. It says "queen". And shipping back to China would be expensive, and would I just order a king at 15% off. Very poor customer service. Shady at best.

Amazing Those slippers are amazing! So stylish, comfortable, breathable! I couldn't find any better rest for my foot in a summer time.

Wonderful Experience. Exceptional Quality. Not only did I have a wonderful experience with Ownkoti, I LOVE, LOVE LOVE the full size quits I ordered and received within 10 days of placing the order. This is the second time I have ordered from Ownkoti. My quilts are exceptionally crafted and absolutely beautiful. Worth every penny. And will absolutely order again.