MummyE
GBI ordered a Lumizon proyector in Feb… I ordered a Lumizon proyector in Feb 2024 and I'm still awaiting the item. No confirmation of postage. I'm still awaiting item. Have contacted via email & webchat but no response. Calls divert to answer phone. I didn't realise they were based in India as website boasts UK delivery and good reviews. I'm extremely disappointed. Same item was being sold on Tik Tok shop but I opted for Lumizon direct. Do not recommend. *BEWARE**
Miguel
GBBuyer beware!! Buyer beware!! Bought 3 lamps, one was not working out of the box. Tried numerous times and different avenues to get a Return Authorization Number for the one damaged lamp with no success. I didn't even want my money back, I wanted a replacement. Wrote to them a week later in Facebook and was told to contact the email I had already been trying to reach. Wrote to them again in Facebook and they never answered back. Horrible customer service for a lamp that is not cheap by any means.
Pamela
GBI love the Lumisom lights I love the Lumisom lights. I bought two for mood lighting in my bedroom. The lowest setting is like a lit candle. Very beautiful and relaxing. They can brighten two more levels for a task light. I love the structural design,they look beautiful in silver and I almost bought gold ones. I would definitely recommend them. BTW, they keep a long charge.
K R
GBBUYER BEWARE Unfortunately, another BUYER BEWARE review. Ordered several pieces in back July 2023, but was told the order could not be delivered due to an invalid delivery address (oddly enough, the shipping/receiving dept at my office), so it was returned to Lumisom. They said they could not refund the full purchase amount, only 50% since the order must be "destroyed" after having been pulled. I'm now several months in. Not sure if the whole thing is a scam, but it seems close.
Lynne lasko
GBI ordered two of the black lights from… I ordered two of the black lights from from this company for myself and love them. I then ordered two for my daughter-in-law, they showed them being delivered but it had to of been the wrong place. I have tried to get in touch with the company via email at least 25 times with no response. This is an incredibly terrible experience do not buy directly from the company lumisom.