False advertising False advertising, specifically on Instagram. “Crafted from Highly Exquisite Crystal” is actually cheap plastic resin. Products of which I paid over $200 for (after advertised discounts) arrived in damaged, thin cardboard boxes. In my opinion, photographs of the lamps appear to show a “warm” white light. The products only have a setting for straight yellow or cool white light (along with other colors.) Company also advertised a “satisfaction guarantee with a money back option” which is false as customer service has been straight up rude and defensive, dismissing my concerns. I’ve been advised that they will only refund if I can show proof of physical damage or defect to product.

Size of the lights and discounts Be a little more forthcoming at how small these lights are. Put the dimensions up front and larger in inches. They are not the size they look in the photos. Much smaller. You also provide all kinds of discounts AFTER I purchased a set. I’m not going to buy another set right away. I perhaps would have bought a different set had I known you were going to give me 70% off.

BUYER BEWARE Unfortunately, another BUYER BEWARE review. Ordered several pieces in back July 2023, but was told the order could not be delivered due to an invalid delivery address (oddly enough, the shipping/receiving dept at my office), so it was returned to Lumisom. They said they could not refund the full purchase amount, only 50% since the order must be "destroyed" after having been pulled. I'm now several months in. Not sure if the whole thing is a scam, but it seems close.

Cheap products / unethical company This is a terrible company who makes cheap products. Purchased lanterns that came with a very strong foul odor, are much smaller than described, and the materials are not quality. Additionally, the light adjustment/dimmer is poor - doesn’t work as described. I attempted to return the lamps, as per the website states 100% money back guarantee, but they would not accept the return without phots/video of “defects”. Do not buy from this company - they are an unethical Chinese company. They also took several weeks to ship the items, and were not very responsive to email inquiries.

The Lumisom lamp offers a sleek design… The Lumisom lamp offers a sleek design and versatile lighting options, making it a perfect addition to any room. Its dimmable feature and durability are impressive. Highly recommend.