Buyer beware!! Buyer beware!! Bought 3 lamps, one was not working out of the box. Tried numerous times and different avenues to get a Return Authorization Number for the one damaged lamp with no success. I didn't even want my money back, I wanted a replacement. Wrote to them a week later in Facebook and was told to contact the email I had already been trying to reach. Wrote to them again in Facebook and they never answered back. Horrible customer service for a lamp that is not cheap by any means.

So bad I thought I bought knock offs I ended up here trying to determine if the lamps I received were actually counterfeit. That’s how disappointed I am. I ordered direct from their site so I was confused with what I received. Plastic. Cheap packaging. Brutal instruction insert. These are marketed as a high quality lamp and they are absolutely not. I haven’t even charged them yet so I can’t comment on how they work but I’m certainly glad I purchased them on a black Friday promo. They do not feel heavy and well made at all. Not what I was looking for regardless of how they work. Will order the much cheaper version off Amazon if they work well enough to warrant getting more. Don’t bother buying for the inflated prices from this vendor. I gave 2 stars as they may work ok but feel very cheap for the price.

The $600 order did not arrive The $600 order did not arrive, it was returned to sender because notice was not received. Lumison has been giving me the runaround for almost 2 months with no solutions offered. Say they will not RE ship. Customer service is very slow to respond (usually a week) and blames everyone but the company. I think at this point I have to dispute the charge with my credit card company.

Do Not Buy--Deceptive What an awful experience! I purchased 4 lamps. Within hours of ordering I learned that I was going to receive these as a Christmas gift. I immediately contacted the company to cancel my order. They did not understand my request. After several email exchanges, they agreed to refund my money minus a 15% stocking fee--for a same day cancel. They then reached out and said they cannot cancel. It is too late. The same day is too late! Buyer beware! Do not purchase these as the seller is deceptive and their business practices are fraudulent.

Fraud Fraud, money taken no item received despite 2 emails a contact me form filled out and a call, no response from this company. TikTok should be ashamed promoting this store