I ordered two of the black lights from… I ordered two of the black lights from from this company for myself and love them. I then ordered two for my daughter-in-law, they showed them being delivered but it had to of been the wrong place. I have tried to get in touch with the company via email at least 25 times with no response. This is an incredibly terrible experience do not buy directly from the company lumisom.

BUYER BEWARE Unfortunately, another BUYER BEWARE review. Ordered several pieces in back July 2023, but was told the order could not be delivered due to an invalid delivery address (oddly enough, the shipping/receiving dept at my office), so it was returned to Lumisom. They said they could not refund the full purchase amount, only 50% since the order must be "destroyed" after having been pulled. I'm now several months in. Not sure if the whole thing is a scam, but it seems close.

DreadThink twice Dreadful customer service. I ordered a lantern on the 14th. It is now the 19th and I have no confirmation of it shipping or a tracking number as stated when I placed the order. They did charge me promptly though. January 3 2024 — To be fair — the order did finally arrive 4 days after Christmas and my partner is quite fond of it. Would have been nice if they sent me a tracking number as they indicated when I placed the order and later requested from customer service.

The Lumisom lamp offers a sleek design… The Lumisom lamp offers a sleek design and versatile lighting options, making it a perfect addition to any room. Its dimmable feature and durability are impressive. Highly recommend.

False advertising False advertising, specifically on Instagram. “Crafted from Highly Exquisite Crystal” is actually cheap plastic resin. Products of which I paid over $200 for (after advertised discounts) arrived in damaged, thin cardboard boxes. In my opinion, photographs of the lamps appear to show a “warm” white light. The products only have a setting for straight yellow or cool white light (along with other colors.) Company also advertised a “satisfaction guarantee with a money back option” which is false as customer service has been straight up rude and defensive, dismissing my concerns. I’ve been advised that they will only refund if I can show proof of physical damage or defect to product.