False advertising False advertising, specifically on Instagram. “Crafted from Highly Exquisite Crystal” is actually cheap plastic resin. Products of which I paid over $200 for (after advertised discounts) arrived in damaged, thin cardboard boxes. In my opinion, photographs of the lamps appear to show a “warm” white light. The products only have a setting for straight yellow or cool white light (along with other colors.) Company also advertised a “satisfaction guarantee with a money back option” which is false as customer service has been straight up rude and defensive, dismissing my concerns. I’ve been advised that they will only refund if I can show proof of physical damage or defect to product.

Do Not Buy--Deceptive What an awful experience! I purchased 4 lamps. Within hours of ordering I learned that I was going to receive these as a Christmas gift. I immediately contacted the company to cancel my order. They did not understand my request. After several email exchanges, they agreed to refund my money minus a 15% stocking fee--for a same day cancel. They then reached out and said they cannot cancel. It is too late. The same day is too late! Buyer beware! Do not purchase these as the seller is deceptive and their business practices are fraudulent.

Buyer beware!! Buyer beware!! Bought 3 lamps, one was not working out of the box. Tried numerous times and different avenues to get a Return Authorization Number for the one damaged lamp with no success. I didn't even want my money back, I wanted a replacement. Wrote to them a week later in Facebook and was told to contact the email I had already been trying to reach. Wrote to them again in Facebook and they never answered back. Horrible customer service for a lamp that is not cheap by any means.

Good job you, Lumisom! We were very pleasantly surprised when our packages arrived from Lumisom! The 4 little lanterns we ordered were above our expectations! These days, it's hard to find quality products, but Lumisom didn't disappoint. They'll be a perfect addition to our wrap around deck next summer! They have a very nice sturdy weight, and throw a wonderful light for outside. We also ordered a couple lamps for our diningroom table, so we would have more of an ambient light in the dining area. Perfectly beautiful 💗 We'll definitely be looking forward to the addition of larger lamps for future purchases. And the price was much more affordable than other sites with simular products. Thank you for a quality product Lumisom! Mary G

Great products I purchased several items as gift to give through out the year. All the products are beautiful, and well made. There’s such variety that it was hard to decide which of item to give.(or keep. lol)