Absolutely a great experience ordering from your company:) Christine helped us with ordering our reversible fan on June 11, 2014. She was extremely helpful and very pleasant:) We will definitely use this site again due to the great service and friendliness of your employee. Believe me there are some very rude people out there but Christine is not one of them. I was a manager withe the state of Michigan and I would have valued that personality that she portrays. Thank you so much :)

Purchased ice maker for my outside bar… Purchased ice maker for my outside bar 2 years ago ....makes perfect fast ice....this year when I turned it in the fill water sensor stopped working...called customer serve....no wait time, live personable representative that knew the product and is shipping me the part with step by step instructions.....you never see that type of customer service anymore..... Love it

Napoleon Grill Cover I just purchased a cover for my new Napoleon Grill. It hasn't arrived yet but the customer service from Air n Water was exceptional. They did not have the product on their website but when I called to inquire they actually called the manufacturer and ordered one for me through their site and at a great price. Well above and beyond what most companies would do. Great customer service!

Christine wonderful .... Product received, inoperative Christine in customer service has provided very good service. Communication is important and she provided fast honest answers. The product that i purchased did not work properly. It was inoperative when it arrived. A new Pump should be on its way to me soon. I have to repair the Cooler myself. That's better than shipping it back. Hopefully i will have a working item soon.

Sous vide quit, great company response My sous vide immersion cooker quit working after 8 months of reliable performance. I contacted the company asking if there was a reset as the device displayed an F1 code. After trying a reset, which did not work, they arranged to send me a replacement unit at no cost. I found customer service to be friendly, responsive and professional. I certainly would buy from this company again.