CS was outstanding--Shipping back too them even with warranty coverage--COSTLY-- Great customer service from Steve.. On top of everything Stellar communication Shipping back to them for warranty==$$$$===--YUP warranty service The only thing that was unsettling.. VERY costly.. I will think twice again before opting for a warranty coverage. Just for the mere fact of the costly shipping back to them for a repair or a replacement

Napoleon Grill Cover I just purchased a cover for my new Napoleon Grill. It hasn't arrived yet but the customer service from Air n Water was exceptional. They did not have the product on their website but when I called to inquire they actually called the manufacturer and ordered one for me through their site and at a great price. Well above and beyond what most companies would do. Great customer service!

Amazing!! Amazing!!! I ordered over the phone thru rep. Vincent. He was extremely helpful in answering all my questions plus ensuring that I received the best price available . I received my wine cooler in 4 days as promised and was in perfect condition. I am extremely happy with my unit ( wineador ) & the exceptional friendly fast service. I would highly recommend this unit & Air-N-Water store! Regards Tony NYC

Great customer service I was looking for a hand crank flashlight and was taken to the air n water website. I got the help I needed from Vincent who not only knows the items but was very curtious & professional. He followed up with my order a couple of times to make sure it would be recieved in the time frame we needed. I will be using this business for future needs. I am 1 satisfied customer and will recommend them to family & friends.

Mike and customer service I have called several times this past week because my order had not shown up online under recent orders. I was assured it had been order. When I called this evening Mike did some detective work, made another phone call, and the associate that AIR/WATER had emailed had never r5eceived the email. Mike went way out of his way to ensure I would receive my product. He was one of the best customer service people ever!!