Every interaction was positive, I am so happy with my new carpet. Every interaction I had with the people from Carpet One was excellent! The sales person Troy, was patient with my ever changing selection. During and after the work was being done he checked on workers and my satisfaction w them. The people who laid the carpet and hard floor were excellent at their craft. They were clean, respectful of things in my home and overall pleasant people. I could not be more pleased!

I received excellent customer service … I received excellent customer service from Jim Van Loh who went out of his way to assist me in finding the perfect vinyl plank for my home and to drop off samples at my door. I also received kind assistance from Kent. He drove to my home twice (some 60 miles round trip) to review the Pre-Installation checklist, etc. with me. I cannot speak highly enough of Denny who laid the flooring. His eye for detail and his precision work were absolutely outstanding!! He is clearly an experienced perfectionist in his work and it shows. He is top notch! I will be a repeat customer of Carpet One, Okoboji.

Alex was a very helpful and explained … Alex was a very helpful and explained some of the carpet differences very well. The process was easy except for moving everything in our upstairs to be ready. The installers were polite, friendly, worked well and efficiently together. We are loving the new carpet and now wish we had done this sooner.

Poor customer service We were disappointed in the sales and service provided by the carpet one personnel. Measurement of the product is a key to getting a project done on time. After measuring incorrectly and not ordering enough, we had to wait even longer than we were told the first time. Thank goodness the installer caught her mistake before cutting it. The saleswoman nevers mentioned that the pattern that we had picked couldn't be pieced, nor the price or how to care for it. All of these things should be brought up.

Went from a knees knocking, I don't know what I am doing, please help me person to a "Wow!! Everyone come look at my super new tile! Isn't it wonderful!" happy purchaser! Abby, the sales person who worked with me, was patient and understanding. She was professional in sharing possible choices with me. The installation crew was always on time, explained things well when I had questions and did an excellent job on what was not a normal installation. I had an "island" of carpet surrounded by a tile border. I wanted that carpet replaced with similar coordinating tile. It happened quickly and wonderfully. I have had only glowing compliments on the entire new look. Have eagerly told anyone who asks from where and by whom I had the job done.