Every interaction was positive, I am so happy with my new carpet. Every interaction I had with the people from Carpet One was excellent! The sales person Troy, was patient with my ever changing selection. During and after the work was being done he checked on workers and my satisfaction w them. The people who laid the carpet and hard floor were excellent at their craft. They were clean, respectful of things in my home and overall pleasant people. I could not be more pleased!

Great new master bath floor Troy was a pleasure to work with and made sure to accommodate our needs for installation timing. Installers showed on time and were very professional and accomplished the install quickly. Although the price ended up being a bit higher due to how the tile was packaged, we have extra pieces in case there would be a need to repair in the future.

The guys who installed our floor were … The guys who installed our floor were clean, polite and answered all of our questions. We have a couple of spots that don't look quite as professionally done as others and one spot where the floor seems to not have "glued" successfully as it has an air bubble like feel and noise to it.

I received excellent customer service … I received excellent customer service from Jim Van Loh who went out of his way to assist me in finding the perfect vinyl plank for my home and to drop off samples at my door. I also received kind assistance from Kent. He drove to my home twice (some 60 miles round trip) to review the Pre-Installation checklist, etc. with me. I cannot speak highly enough of Denny who laid the flooring. His eye for detail and his precision work were absolutely outstanding!! He is clearly an experienced perfectionist in his work and it shows. He is top notch! I will be a repeat customer of Carpet One, Okoboji.

Liz was amazing to work with Liz was amazing to work with! She answered all our questions, offered advice in picking flooring that works well with pets and stayed in touch regularly as we prepared to move and have the new floors installed. Installer was also awesome! He was friendly, asked questions to make sure he was doing what we wanted, offered recommendations for difficult areas, and the floors were spotless when he was finished, as was the working area. Everyone made this easy to decide and choose and work with!! Thank you Carpet One!!