Disappointed customers
GBPoor customer service We were disappointed in the sales and service provided by the carpet one personnel. Measurement of the product is a key to getting a project done on time. After measuring incorrectly and not ordering enough, we had to wait even longer than we were told the first time. Thank goodness the installer caught her mistake before cutting it. The saleswoman nevers mentioned that the pattern that we had picked couldn't be pieced, nor the price or how to care for it. All of these things should be brought up.
JULIE LIAS
GBI was very pleased from the time I… I was very pleased from the time I decided to purchase the carpet.Kent went over the warranty & etc, very professionally.Love our carpet & the installers were very professional as well.Will definitely be back for future purchases & will recommend to friends & family. Julie Lias
JACKIE D
GBVery happy customer! Carpet One did a great job from helping with the selection of our carpet and working with us on tear out and installation so we could do some painting in between. The installers were professional and did a great job! Troy was very helpful when making our selection. We replaced all of the carpet in our house on both levels and they made it as painless as possible!
JOHN & KATHLEEN UTHE
GBImpeccable service We are return customers because of the knowledgeable, professional, and friendly service that comes with caring about the customers needs first. The high quality of their flooring is peace of mind in regards to lasting beauty and durability. This is our fourth return to purchase more flooring as we are almost finished with our home. With only two rooms left to finish, we will return again.
Linda
GBThe installers were friendly The installers were friendly, courteous snd very efficient. They did an excellent job and it looks beautiful. Sales person who helped me with tile selection definitely knew their products and made it a painless process. Defintely would choose them again.